Nothing Bundt Cakes — Restaurant in Florida

My mother and I frequent this store alot. Between family orders and work. My mother's birthday was 11/11 she entered this store and requested her free birthday cake. She did not have her email available. ADRIANA attended her and was so rude. Even to the point of screaming at my mother. I went yesterday to retrieve her free cake and simply showed ADRIANA the email since she made such a seen the day prior. She Went on to giggle to her fellow workers that she was being harassed. No honey its common courtesy how you treat your customers. Bundt cake really needs to take a good look and observe when a worker is being disrespectful and out of line with a elderly customer. We wil not be returning to this location and submitting a complaint to corporate. All she had to do was pull her phone number and confirm in deed she was in their system. Very disappointing they allow this type of behavior. She was in store November 11,2021 her...

I went into this store the Friday before Mother’s Day with my 28 month old and my 17 month old. I purchased 3 bundlets as gifts and asked if I could have them wrapped with cellophane and ribbon. They advised it would take 30 min to get it wrapped. I understood it was last minute but with 2 toddlers it would be difficult to wait that long. Since they were gifts I requested if I could please purchase a ribbon and was told they could not sell me ribbon. I asked if there was a gift bag I could put them in as a gift and was told they had a brown paper lunch bag- which I didn’t think was nice as I was giving them as a gift.

I think they should be more open and willing to have options for wrapping and at least allow me to pay for ribbon. The policy to refuse to make me happy, in my opinion, was distasteful and not geared for great customer service. Therefore I will not be shopping...

I just left this location after placing an online order the night before. Poor customer service. When I ordered the bundtinis it stated assorted as the only option. I decided to leave special instructions for only vanilla. This was a surprise for my son as he only likes vanilla. When I came to the store to pick up my order the lady that attended me wasn’t very pleasant. I asked if my special instructions were available and she said in a very unfriendly tone that “we don’t allow customization “ I told her that I had not seen that online. This might not be her fault however customer service is missed here. Plus if this business can’t customize a very common flavor then I will be ordering from another place. It is a waste to order 12 bundtinis and only get to have 1/3 of your order eaten. I typically don’t do one star reviews but I left this place very...