Starbucks — Restaurant in Florida

I have often placed a mobile order and picked up at window. If it wasn’t ready they would then begin making it then just as if I was ordering it at the drive through. Makes sense. Not on Brian’s watch apparently. He was quite rude and seemed to lack common sense. After placing my mobile order, I approached the window to make things easier for them. As my order can be a lot with a big SUV of different drinks. Order placed easy peasy just begin making the drinks. Instead of activating my order, he insisted that I had to wait because my mobile order had just been placed and it was spring break. He was even curt enough to tell me how long it was since I placed my order. So at his request I pulled around and waited the 10 minutes. I waited, then ended up going through the line again. There is no rules you have to get your mobile order inside that I’m aware of. I asked him how my real-time order versus him activating it at the window made any difference, but he just repeated that it was spring break. Ironically, all the cars that ordered directly were being served without issue. So I guess my fault for making it easier doing it mobile.

After I complained, he was nicer to the next customer, but when I asked him again about the difference in starting my order at the window, he couldn’t provide an answer. It felt frustrating that spring breakers seemed to take priority over the locals. And I could really tell he was just trying to say I’m being a “Karen” but really I just needed to be treated the same as any customer. We got your order and we will work it now. Why does it make sense to punish me for placing my order on my phone versus saying it into a box? Same same! Brian not your thing man. And the irony even after that they got my order wrong. I didn’t even go ask to fix it to avoid the fuss. Spring break is no excuse for bad service. I have worked at those outlets well before Brian was born. Do better. Respect the locals. Or get out of the...

I came in with a friend to this Starbucks this morning and was greeted by a sweet woman at the register who took our order promptly and with a smile. Unfortunately, however, while taking our order she was preoccupied with a fellow employee who was rude not only to her and clearly angry, but everyone around him, including customers. Edgar made his presence well-known as he slammed down food and the barista supplies. He made loud sighs repeatedly, and his behavior was clearly making customers and employees alike uncomfortable. Additionally, he made my friend’s drink incorrectly and when she kindly addressed the situation and asked for a new drink, he snapped at her and claimed it was her fault that her original drink was not what she ordered. While I understand people have bad days and maybe Edgar was having one, I do believe that it is his job to not only be a team player, but also make customers feel comfortable. Every other employee did an amazing job, but I think it is in Starbuck’s best interest to remove to him...

Well the drive thru is temporarily closed. I have always felt it was a tight curve and should be widened a bit. Going inside , I was pleasantly surprised to find there was no one at the counter. Having a very special diet I asked about all the sandwich combinations and was told after long deliberation, that particular sandwich was sold out. In came Justin , like a bird, with the sandwich of choice . He then continued to engage by asking how I would like the milk. He was listening to the transaction all the while and I feel he was very adept, alert and efficient at accommodating my requests. Justin has that innate ability to see above the clouds and manage numerous tasks according to priority. I suggest he be hired as a manager due to his overall willingness to do numerous tasks with ease and genuine pleasure.The photograph shown are the workers from the Grand Blvd. location near Public. One is Hayden and the other a manager. This is not Justin. This photo equates to...