Vayla's Gourmet Shaved Ice — Restaurant in Florida

Review for Vaylas – Disappointing Shaved Ice Experience

As someone from Barranquilla, Colombia, where raspao is a beloved and well-made treat, I had high expectations for Vaylas. Unfortunately, while the customer service was friendly and attentive, the product itself was a letdown.

The shaved ice was nearly melted by the time it was handed to me, turning into more of a sugary slush than the light, fluffy texture I was hoping for. In Barranquilla, a good raspao holds its form, allowing you to enjoy the perfect balance of finely shaved ice and syrup. Here, the texture and consistency were off, making the experience underwhelming.

I appreciate the effort to offer gourmet shaved ice, but the execution needs improvement. If they can perfect the ice consistency, Vaylas could be a great spot—but as it stands, it doesn’t compare to the raspao...

Terrible service, these high school students you guys hire have completely downgraded the quality of your service. After my daughter didn’t even eat her ice, and mind you I asked for them not to fill it all the way and only a little bit they wanted to charge me 2 more dollars when I returned it exactly the same. It’s so embarrassing that she said “that’s not full” after she did not even give it to me...

My daughters love Ice Shaved and this place has more than 50 different flavors and definitely is a great place. The staff is nice and you can sit inside or outside to enjoy your shave ice cream. The only downside is the floor is really sticky and I understand it’s for the drop of caramel but definitely needs to take care of this to improve the ambiance. I recommended for everyone to...