St. Louis Bread Co. — Restaurant in Florissant

As long as I’ve been coming to this location, I’ve never been so disappointed in the lack of customer service provided as I was today. I would like to send a video of the rude interaction I experienced today at your Florissant, MO location. My interaction with the drive thru personnel today was absolutely by far the worst customer service interaction I’ve ever experience at a Panera Bread restaurant. Just the blatant disregard of basic customer service. The Drive Thru personnel distributed aggressive and belligerent verbiage when she initially interjected the conversation of the first worker whom I was speaking with, who also entered my order wrong when read back to me by the manager, Tim. The person that started the order was new but didn’t mention this until after asking me if I want a whole or half sandwich for a pick 2 meal… which was very confusing. I almost assumed that it was allowed when asked but after she told me I could only get a half sandwich after I initially asked for a pick 2… I was highly confused. The order took a turn for the worst when the other worker took over the mic to interject… she started off rudely stating she wasn’t the person was that initially took my order. After quickly and rudely stating that she rudely rushing questions to what I wanted off the menu. Cut me off before I could ask about my number being added to my meal. She rudely told me to drive forward. She was being a smart aleck. Then when I requested I would like to speak to her manager she bogarted the window. As if she was trying to intimidate from speaking with her superior. Her demeanor was highly aggressive, blatantly rude and disrespectful. Her approach to handle the miscommunication with hostility was uncalled for. The manager, Tim, stated he briefly spoke with her but by their body language he wasn’t trying to properly confront her because of her intimidating demeanor and verbiage. It’s really unfortunate that this individual has access to a position where she able to verbal attack people through a drive thru window just because she didn’t understand the miscommunication happening prior to her arriving on scene to take over the order appropriately and professionally. More training is definitely needed at the Panera Bread in...

Terrible customer service experience.

We had an event in. St. Louis, MO and ordered 250 box lunches one month in advance from the location at 2375 Lindbergh Blvd, Florissant, MO 63033.

Supposed to deliver at noon. And we’re on a schedule so limited time to eat. They were late. No one reached out to us in advance to say they were running late but really no excuse as we’d given one month notice.

We tried calling the location and no one answered. I tried calling corporate for a status. I held for a long time, the girl reached out to the location using a different phone number than what I had and disconnected the call with me. I called back and held for a long time, that call was also disconnected.

We finally heard from the location 10 minutes after the order should’ve delivered. They said they’d be there in 15 minutes but were later than that.

The delivery finally showed up but it wasn’t the full order. There was a second car that still wasn’t there! And there were no drinks! So now we have people lining up but only half get to eat!

The second order shows up 5-10 minutes later with the rest of the food and the drinks. 20% of drinks were in large plastic glasses vs. the gallon jugs. They said they ran out of gallon jugs. We couldn’t serve large plastic glasses loosely covered in Saran Wrap.

After the event I messaged Panera through Facebook and just got a “sorry, not the service we strive for, we’ll follow up on this.” Maybe they do it, maybe they don’t but the scripted response doesn’t give me...

I went through the drive thru this evening and was very disappointed. Usually, the service is great and they have great attitudes. That was not the case today. When we got there, there were 3 cars in the drive thru (including us. The other 2 cars had already ordered. We sat there for a few minutes before saying hello, because no one said anything on the intercom. When we got Maddie, their cashier, she had an attitude with us because we had to split the order. She claimed they were backed up. Mind you, the lot is damn near empty, the inside is damn near empty, and the 2 cars HAD ALREADY ORDERED. So we had to wait to order, then wait to do our second order, and wait ten years for her to give the car in front of us their order. She had an attitude the ENTIRE time that she serviced us. We had to ask her to give us our receipts. We didn’t get our rewards. Of course when we looked at our receipts, the receipt number is partially gone so we had to play a guessing game to be able to enter them on the app. I can understand if it’s been a long day, but that’s not the customer’s fault. Do not work in hospitality type jobs if you don’t have any hospitality skills. Keep her in the chef area, she doesn’t need to work in the drive thru anymore. Food was good, but definitely overshadowed by your ignorant, attitude...