Round Table Pizza — Restaurant in Fontana

Called round table to let them know there was a clear rubber band in the pizza. Without even issuing an apology the representative immediately said there was no way a rubber band could have have gotten into the pizza then tried to redirect us to the delivery service (Grubhub)👀 I’m pretty sure this rubber band is one of those little hair ones usually used at the ends of braids. I’ve used them before myself and that’s what it looks like. Accidents happen but atleast take accountability for them

Update: they are going to send to give us a credit and have it redelivered (thank you to Grubhub and the owner); but honestly the representative could use some conflict resolution training. I appreciated her explaining she was offset by the situation but in the end I just wanted her to apologize for there being a rubber band in the pizza

Update 2: after waiting an hour for the pizza we called back and were told we are out of range for delivery so it’s on us to spend the gas money to go pick up the pizza. They didn’t even let us know! Grubhub refunded our money but isn’t going to redeliver the pizza due to the restaurants error. Roundtable also refuses to deliver the pizza. At $7/gallon and 8miles away it’s not worth going to pick up the pizza. 🤷🏻‍♀️

Btw we are returning customers, we haven’t had roundtable in years but thought to give it another try. This experience unfortunately was not good for bringing...

After ordering delivery at the Roundtable on Summit for years, tonight after taking our order we received a call saying they were no longer going to service our area because they are shrinking their delivery area. Pretty funny they would cutback any area when you are charging 50 bucks for one pizza, 3 breadsticks and a bottle of soda. Comical actually. They were sweet enough to say we could still order inside. How about no. I guess we will just order from one of your thousand competitors. Unbelievable move by them. Peace out Rountable.

UPDATE The guy that delivered our final order was awesome. There was a mixup with the soda and he offered to bring back the one we wanted. We just asked to return that bottle and be credited. He said absolutely. About 20 minutes later he showed up with the bottle we ordered. That was totally awesome of him. Their pizza is the best locally, but I can’t support a business that just cut us out after years of servicing the area. If they change their mind, we would probably order again thanks to that delivery guys...

I placed an online order for 6 pizzas, which came out to roughly $240. My wife paid using a digital credit card. 10 minutes later, I receive a phone call from a friendly staff member, letting me know since we are not in their online system they would need to cancel that payment and go pay with a physical card. Unfortunately, my wife doesn't have that physical card. We offered to show them the digital card along with my wife's ID. The staff member said she had to call the owner, to see what they can do. The staff member says there is nothing they can do. They will not accept the order. I offered to still show proof of everything, and also to pay half of the balance in cash. The owner still refused! I really can't believe it. I never seen a business try so hard not to make money. I have been taking my family there for years. Not anymore. My wife ended up going with Pizza Guy's, off of Sierra Lakes instead. We paid $70 less with Pizza Guy's than we would have with Round Table; and we ordered 7 pizzas instead of the 6 we initially...