BJ's Wholesale Club — Restaurant in Forestville

The customer service of the tire place in this location is terrible. A few years back I had an issue with them keeping their word on warrants on their tires I had to take the loss for the tire because as said earlier their customer service is horrible. Moving forward to this year, I needed an alignment for my car. I saw that they started a new program for alignments, I went into the tire place to make the alignment and I was told I had to make an appointment. They gave me an appointment for Thursday the 19th at noon. I was 5 minutes away when they called me and told me that they had some electrical problem and needed to reschedule so I rescheduled for Monday, September 23rd at 5:30 pm because I would be coming from work they agreed to the time. Earlier on Monday the 23rd, I missed a call from Bjs, I immediately called back, and as usual, they never picked up their calls. The phone rang until it went back to customer service. The person in customer service sent me back to the tire place, the phone rang continuously without anybody picking it up. Then I listened to the message that was left by the caller, the person who called said they had someone who canceled earlier and they wanted to know if I could come in earlier. However, I was at work and I tried to call them and nobody picked up the phone. After work, I drove an hour plus to keep my scheduled appointment I got there 20 minutes earlier than my appointment time, only to be told that the technician for the alignment had an emergency. The manager didn't even have the courtesy to come and speak to me, he told the tire associate to ask me to make another appointment for Wednesday. I said no problem and left. I don't think I will go back there. Now I’m thinking about not renewing my membership with Bjs as I’ve been a member for...

Unprofessional, Unresponsive, and Unacceptable—BJ’s Needs to Do Better

I placed a large online grocery order five hours before pickup, expecting convenience. Instead, I arrived to find only three items in the cart. When I asked why, I was told, “If it’s on the list and is canceled, we just don’t have it.” Yet in five minutes, I found every item on my list fully stocked. I used Express Pay to purchase them myself.

When I informed the team, I was met with the most shockingly honest response: “I just didn’t want to do it.” That’s not just lazy—it’s a reflection of a deeper issue.

I love the Express Pay option, but the harassment at the exit was unacceptable. I was loudly accused of stealing because my Wi-Fi wouldn’t load the barcode. The employee was rude, uninformed, and unnecessarily aggressive—even though I remained calm and respectful. Respect shouldn’t be reserved for those dressed in designer clothes.

This isn’t the first time I’ve had issues with this location. I’ve often driven 30 miles out of my way to Crofton, Waldorf, Annapolis, or Alexandria just to avoid it. And I may have to go back to doing that.

To make matters worse, I sent this exact feedback to BJ’s corporate, the store manager, and the general manager for Maryland locations. I received nothing in return. No email. No phone call. Not even an acknowledgment.

That silence speaks volumes.

BJ’s—do better. Because I won’t be returning to this location to find out if...

Worst place to purchase any large item from the floor. The manager was completely incompetent, she told me they couldn’t sell me the item because they didn’t know how to get it into my car. Every employee who saw the box shrugged it off and said, “That’s not my job.”

The manager then told me to come back the next day (Aug 24, 2025) because there would be people available to help. I returned, but when I asked for assistance, everyone looked at me like I was crazy. All I wanted was for them to bring the box out from the floor. Instead, the cashier told me that if I wanted help loading the item, I would have to pay the workers directly. They put the box on a flatbed, insisted it wasn’t their job to help, and told me I needed to pay them if I wanted assistance.

This is absolutely ridiculous, it’s a warehouse where items are large and heavy, and basic customer service should include helping customers get their purchases to their vehicles. If it was about tipping for good service, I wouldn’t have minded. But refusing to help unless I pay them like contractors is unacceptable.

In the end, I had to load everything myself, which I could have done the day before without wasting my time. The manager hid in the back the entire time instead of stepping up, and the employees clearly don’t respect her authority.

This place is unprofessional, unhelpful, and has employees who refuse to assist customers unless they get paid...