Crumbl — Restaurant in Forney

Ah yes, come to Crumbl in Forney - Where the Cookies Crumble and So Does Your Patience.

Got the app notification that my order was ready—great! I drive over, park in the pickup spot like a good little customer, and wait… and wait… and wait. Thirty minutes go by. I check the app again: “Order completed! Enjoy your cookies!” Oh really? That’s adorable. I’d love to enjoy them—if I had any.

So I leave my two German Shepherd puppies (who, mind you, were the most patient beings in this entire transaction) in the car and head inside to find a line I was trying specifically to avoid. After more waiting, one of the employees—who looked like she was running on 2% battery and absolutely no will to live—finally wandered outside, confused, staring at my car like she expected it to magically produce a driver.

I follow her outside, fully expecting a box of warm, gooey redemption. She hits me with, “We’re outta cookies.”

Out. Of. Cookies. At Crumbl. That’s like Chick-fil-A running out of chicken. Starbucks out of coffee.

I ask, “All of them? Can I at least get a few chocolate chip?” She shrugs and says, “We got some skillets… maybe a few of those pink ones.”

Skillets? Ma’am. I came for cookies, not something that sounds like it should be served on a bed of hash browns at a sad brunch buffet. And “those pink ones”? If you can’t even name them, why would I trust them in my mouth?

I politely requested a refund and drove home—cookie-less, disappointed, and mildly offended on behalf of dessert itself.

Will I be back? Absolutely not. I don’t have the emotional bandwidth to gamble 30 minutes of my life on...

Ordered 3 of the Sundae Brownies and my party requested to be made fresh, one of them with no sprinkles and extra cherries. The only woman that worked at 8 PM on Wednesday, October 2nd named AJ obnoxiously yelled at one of her coworker’s and asked “For what!?” & “Why?” for one of my detailed orders on the Sundae Brownie. She told us no on having extra cherries.

In addition, we receive our order and the brownies were rock hard and not made to order. AJ had a nasty attitude towards my party and stated that the brownies are not going to be soft like our cookies which was such a backwards statement. It felt like she was getting mad at us because we were not satisfied with our order. So she interrupted us and stated “Do you just want a refund then?” Followed by “I don’t know if you’ll get a receipt of the refund and I don’t know when you’ll get your money back”. No empathy for a unsatisfied customer.

This is the worst location we’ve been to. Never experienced nothing like this in Mesquite or Euless. AJ has colored teal and black hair with facial piercings, not sure if that’s her real name or if she is even...

I am pretty shocked at the way this location is ran. I stopped here 04/02 9:00pm. I wanted to purchase one of the Key Lime Tarts. I noticed that they were out of stock on the screen but the screen also said one left. So I went to the counter and waited about 5mins before being acknowledged. I noticed a pan of the Key Lime Tarts sitting in the counter. I asked if I could purchase one and was told no, these are for tomorrow. I found that pretty odd to turn down a customer. I asked again if I could just buy one and was told no, I just sold 2 and can’t sell anymore.

I called in to the store next morning 04/03 and spoke to a manager (apparently there is no manager so the owner got on the phone) never announced her name until I asked her name. I explained the situation, she started to explain that it’s complicated to make the Key Lime Tarts and maybe that’s what the issue was. I said no he actually told me they are for tomorrow. She then said oh well I’m sorry we have to train the high...