Los Hermanos Mexican Restaurant — Restaurant in Forney

I hate to give this place a negative review but after 3 orders with 2 of the 3 being incorrect, I have to. Chimichangas are my absolute favorite dish, however, since moving to Texas, I have not ordered them after discovering nearly every place puts veggies inside (fajita style). I finally found this location and ordered on GrubHub and I was so ecstatic that this restaurant made them exactly the way I liked them! This was at the beginning of January. Since then, each time I’ve ordered the chimichanga (which costs $19.99!!) they’ve added fajita chicken. I even called the restaurant ahead of time asking that they please ensure that no veggies were added to the chimichanga. The person that answered the phone advised that although they couldn’t open the chimichanga, they would be sure to remind the kitchen that I did not ask for fajita chicken (there are several options and there is one specifically that says just chicken and one that says fajita chicken, I obviously never choose the fajita option). Just got my delivery and sure enough, veggies. Now this may not seem like a big deal to others but the fajita style chicken ends up being soggy and I’ve noticed the chicken has an overcooked taste to it when made fajita style. Also, when you pay $19.99 for one dish, you’d expect it to be made exactly as you’ve ordered. I’m not sure I’ll order from here again and that makes me extremely sad because everything else is delicious BUT the one thing I adore….at this point I’ll have to learn to make them myself 😩 I would recommend the fried cheesecake and frog dip though, those...

Visited this restaurant about 6 times now, every time the food has been GREAT and service nothing short of exceptional!!!! However the last time was absolutely dreadful!!!! George was our server he was extremely unattentive only checked on us once I typically have about 3 margaritas per putting I only had 1 because he never came back to check on us to see how everything was or if we were doing ok or needed any refills etc… to add insult to injury he checked on the table behind us 5 times (that I actually counted) it was literally 3 other tables besides us in the entire restaurant as it was earlier in the day and the other server had 2 of them. I ordered the birria tacos (which I’ve had twice before and were DELICIOUS) wbut what he brought out to me this time was poorly made, in fact it looked albino! It was as if the got a tortilla shell and very lightly toasted it and tossed meat and cheese inside and folded it over(Very disappointing) the 6TH TIME he checked on the table behind us I had to flag him down to ask for the check and a margarita to go which he felt the need to tell me that to go margaritas weren’t on special( mind u I had no idea that the one I ordered in-house were on special because I didn’t inquire about any pricing I simply wanted one to go ::turns out it was in fact on special but again who cares::) I’ve been a server at a restaurant and I would never treat handle a table of guest with the lack of attention that we were given! I will definitely be back however I will request not to be seated...

Husband and I usually order take out but we decided to dine in for lunch today. Frog cheese dip tasted like it came out of the can, lacked flavor, and was cold. We told the waiter and she just apologized… no further action was taken. In addition the manager, Lloyd (bald, tall white guy with glasses), was not the friendliest. As a pregnant woman, I carry my water bottle everywhere and have never had any issues with bringing it into restaurants (even high end restaurants) until today. Instead of greeting us, the manager just came up to our table to say “we don’t allow outside food or drinks.” Which is fine if that’s your policy, however we didn’t see a sign or anything. He proceeded to stand there and wait until my husband took it to our car….which was awkward and unprofessional. He also had our waiter come to us to tell us “my manager said you need to take your water bottle to your car”. We don’t need to be babysat Lloyd. I refused to drink tap water, so I had to eat my meal with no water. When leaving the restaurant, I noticed Lloyd greeted others as they left and came to their table to make sure everything was good but decided not to say anything to my husband and I and avoided us like the plague even though we were cooperative and followed their requests . Please learn to be professional next time Lloyd, conflict resolution is apart...