Round Table Pizza — Restaurant in Fort Bragg

On 10/24 @ 4:25pm I called in an order to be delivered to my parents place as we were busy packing up boxes for their next day move, and the team of people helping needed dinner. A terrible turn of events happened one after the next that were extremely upsetting and unprofessional. I will never give Round Table my business again. This has not been the first time delivery from Round Table has been an issue. The employee who took my order wrote down my wrong number and address. She stated it would be 45 minutes. I called after 1.hr 45 minutes and she said he was back at Round Table with our order. The delivery employee said to me on the phone from Round Table that he saw the gate that was described, but didn't honk, he then called the number and it was a chinese person he couldn't understand. So he left because he had 2 other orders to deliver. Then he drove our order back to the restaurant. He apologized and said he was on his way back out right now, so then I asked to speak to The Manager. The Manager, Lai apologized this happened and said I could come pick up the pizza at Round Table or wait for it to be delivered. I told her that our family had been waiting nearly 2 hours now, and we are exhausted from moving my parents, and that the delivery person said he was on his way out. She said he was still there. I then told her half the crew would come pick up their part of the order as they had plans, and he could deliver the one pizza and ranch. I asked her how she would like to make this right, she suggested one free pizza, I suggested two. She said ok and sent the delivery person out with the receipt of this adjusted credit. The pizza arrived 2 hours late, cold with no ranch. He provided the original receipt not the receipt of credit. I called the Manager back to ask where the receipt of credit was and to offer her constructive criticism. She said she had given my receipt to the man who came in for the pizza, her reason was that "it sounded like he was family." I explained to her that you should never give someone else's receipt to someone other than that person. I also let her know how upset I was, and reiterated the events of the evening. Due to her lack of interest and repeating the word okay as I attempted to offer of constructive criticism I told her I would be writing a google review. She continued to apologize and be polite until we ended our call. I called other family members to see how it went on their end, and they said their order was cold, and that they received 3 ranches instead of the...

We ordered pizza at 7:30, January 14th. Website said 45 minutes for delivery. I called at 8:30 and was told it was out for delivery. I called again at 8:45 and was told it was still out for delivery. I asked about the 45 minute time on the website. I was told it was run by a third-party vendor and they had no control over it. I asked if he saw a problem, he said, "No, not for him." The pizza, pasta, and breadsticks arrived at 9. They were all cold and hard. A complete waste of $30. I spoke with a guy named Chris all three times. He was a condescending jerk that has no concept of customer service. If you're ever in Fort Bragg, don't waste...

The pizza was the usual quality that can be expected from a round table. Which is always great. They even came out and showed us the pizzas before they cooked them to ask if they had them right and if we liked the way they looked which was pretty cool. Cool staff, good customer service. Only reason I'm giving 3 stars is the traffic. There were tweakers coming in and out of the bathrooms unimpeded and unchallenged by workers... Which was a little weird. Also heavy tweaker traffic outside. They weren't buying anything not even a drink. If I was alone I wouldn't care but I had my daughter with me . Otherwise the...