Anthony's Coal Fired Pizza & Wings

This week I ordered pizza and garlic sticks from the N Ftl location online. My husband would pick it up on his way home after 13 hours of patient care at the Hospital. Upon arrival he was told no such order was placed, so he called me. I asked for the manager, and as I tried to read the order number to the manager he began talking over me to tell me I had ordered from the wrong location on Federal. I could get a refund from them the next day and his location would spend a half hour making what I ordered, with my tired husband waiting, or I could go pick it up at the other location. Now that I realize they offer free delivery I wonder why that wasn't offered while I was on the phone?? So my husband left for home as I took off for the S Federal location, but as I pulled up the receipt and plugged the address found on the receipt into gps, it lead me back to the N Federal location which jist turned my husband away without even looking up the order number! When I arrived, the young lady at the register said there was no order. She never asked for my name or the order number, so how would she know? I asked for the manager. The manager would not believe I ordered it correctly until I pulled it up on my phone and put it in front of him. I got no apology. I got no "we will make a new one on the house". I got an inept manager with a smug attitude. I said I wanted a refund. Somehow, he then went in the back and, without knowing the order number, found the order and gave me a refund! When he came to give me the receipt he offered the rather lame excuse that they couldn't find my order because it was under James, not Jim. Really? You put someone through all that because of your mistake, never tried to own it, apologize, or even correct it, and your solution is… a lame excuse for incompetence and a refund only after I insist on it. I am amazed that after decades of restaurant management by Anthony's, this is where you are. SMH