Sleep Number — Hotel in Fort Lauderdale

Around 2000 my Ford Focus eventually bit the dust, it was 8 years old and the radiator sprang a big leak outside a Honda dealership where I went in and bought a Civic because I thought it was a sign, but it turned out to be a lemon! Anyway, my colleagues always asked why I kept an old Ford when I was in a fairly high annual income bracket (for FL), my answer was that the 3 times I'd tried to buy another car it had ruined my day because of the heavy dealership experience and I'd ended up drinking too much tequila in order to forget, so I just continued with the Focus dreading the day I really would have to buy another car. It's been a little bit like this with buying a bed, the high street 'mobsters' ask you questions like, 'well, I you ready to buy today', desperate fellows who just will not let you out of the store, and ALWAYS there seems to be a sample on the floor which is an offer 'you cannot refuse', so I have gone for many years with a sagging pillow top dreading the day. Sleep Number Matt in Ft Lauderdale allowed me time to consider, would step away expertly to let me mull over his description of the different offerings and I felt at ease that it would be a decision I would make based on careful consideration of the benefits described and price with no feeling of pressure. The difference being that I felt I had to treat this person with the respect he was giving me, and not slip into my battle gear and squirm my way out of the door, extricate myself from this modern day economic inevitability of sales desperation and self debasement. Free to you all, real estate agents, financial consultants and even Uber drivers and bartenders, just be yourself!...you'll get the sale/tip...several years later I found this positive review, what actually happened I bought a bed that raised the head and feet and also had the smart biometrics data which I was interested in at the time (heart rate variability, # of hours slept etc etc), when I received the bed I called up the otherwise pleasant sales person after a couple of nights because I wasn't getting any data on the app from the smart bed, I'm quite techy but thought I might have a bad install or similar, WHAT THEY TOLD ME WAS WHEN YOU HAVE THE HEAD OR FEET RAISED THE SMART INFO IS SUSPENDED!!!...OH WOW, FIRST TIME I HEARD THIS AND PROCEEDED TO MAKE SLEEP # TAKE THE BED BACK, IT STILL COST ME ABOUT $700 BUT THIS GLARING OMISSION AT THE POINT OF SALE AND MY THREATS (which I carried out) OF YELPING THEM INTO SUBMISSION EVENTUALLY WORKED. so, yep, buyer beware with these high...

We spent 10 grand on our mattress. We obviously bought the mattress protector pad to go on top. We have pets and a now toddler we were concerned about protecting our investment while our little one was potty training and inevitably crawling into bed with us some nights….. we were assured the mattress pad protector would stand up to the job and keep the mattress safe and dry. A few days ago that was put to the test. Not by our daughter but actually by our 8 pound senior dog. He was on our bed while my husband and I were getting ready for work and we watched him have an accident. In less than a minute that urine soaked through the “mattress pad protector” and onto our mattress. 🫣🫣🫣😭😭😭 When we called the store they directed us to a generic customer service line. Upon finally reaching someone we were told we MUST use our one time use warranty to replace the cover and they could not explain why the cover didn’t do the job it was intended to do, nor guarantee it was a faulty cover and would not happen again. My main concern is that if this leaked through with our small dog, while we were standing right there and immediately went into clean up mode, imagine how bad it could have been if it was our 35 pound toddler during the night while we were sleeping. As she transitions from diaper to underwear this is bound to happen. I had expressed that concern multiple times to the sales associate before making the decision to purchase and was beyond assured my fears were not valid and that the protector pad was top quality. It’s so concerning to me that they don’t make a quality protectant pad to keep the mattress safe and dry and that when it didn’t do the job it’s intended for, the company gaslit me and refused to make it right. We are goin to have to use the one time warranty and then what do we do when it happens again? Pay out of pocket? Our daughter sleeps on a mattress we purchased from Costco, that we were able to buy a generic protector pad for (for a fraction of the cost sleep number charges for their “mattress pad protector” and that pad has kept her mattress safe and dry through all kinds of toddler mishaps. How does sleep number not make a quality protector pad? I am really blown away by their lack of customer service. I would never buy another sleep...

I’ve had the bed for 5 years. Paid almost $7000. Now that we were moving, tried to dismantle it and take to new address. You would have to obtain a post graduate degree in physics to dismantle this bed. It is unmovable and the directions are unintelligible. The YouTube video might as well have been presented in Sanskrit. And who wants to have to watch a video just to move a bed?

Additionally, part of the complications are the magnets holding the bed to the base. They cannot be separated for fear of creating a magnetic field so strong it will damage a pacemaker within 5 feet or render your credit card invalid! OMG-who wants to sleep on something like this? Shouldn’t they have informed me when I purchased that these beds emit such a strong magnetic field in the event you have to move them? I never would have purchased if I had known.

So I call the company asking for help. I speak to Benjamin who immediately passes me off to his supervisor, Cyrus.

Cyrus couldn’t be less interested. I tell him my buyers are moving in tomorrow I need to get this bed out of here. He says I can send a technician next week to dismantle it. $266 to dismantle and $266 to install in new location. Seriously?

I ask him if he heard anything I said. He just keeps repeating the same thing… We don’t offer that service, we don’t offer that service. Well what service do they offer? None! Zero customer service!

The one shining star in this story is Yari. She works at the North Federal location. She tried everything to help me. She genuinely cared and I will always appreciate her kindness.

End of story is I left $7000 bed for my buyers. Sleep number is right there to take payments but when it comes to standing behind their products or taking care of their clients, they are nowhere to be found. Whatever service it is, they do not offer it!

It’s not a bad bed if you plan to never move from your location. Just remember you will not be able to move it with...