Burger King — Restaurant in Fort Lee

I was quite displeased with my experience at this establishment even held to the standards of fast food. Again, I know this is fast food and people can always say what can you possibly expect quality wise? My answer to that would be I at least expect my chicken sandwich to have chicken in it. Starting from the top, I ordered their new Italian chicken sandwich which I was very excited about. I only saw their commercial for it 50 thousand times and can’t get the jingle out of my head. Unfortunately as you can see in the picture, my sandwich consisted of no chicken. This was just bread crumbs with one measly slice of cheese and had no flavor. Burger King has NEVER done me this badly in my entire life so I am quite shocked. The portion of fries was just weak; I spent 13 dollars on this combo meal which is almost the price of a full pizza pie. I did not taste anything, and I was still hungry. I made contact with the manager and received a whopper as a replacement. While this is a kind gesture I would have liked to receive fries with the sandwich as well. I was also charged around a dollar and change for the price difference which was a little irritating but I can deal with it; better than nothing. At first they politely tried telling me that it is supposed to look. Nonetheless, I received my replacement which is fine. Would have been nice to get the fries with it but hopefully I do not have an experience...

My husband and I sat down to dine in for the first time. Halfway through my Whopper, as I unwrapped the rest, three almond-shaped pellets slipped out of the wrapper, two rolled down my leg, one sat in the paper. To my disgust, it was rat feces.

When I showed the manager, instead of shutting the kitchen down or calling corporate, she casually asked employees to confirm. They stood silent until one of them smirked and said, “Well, she almost ate the whole burger anyway,” implying I was just looking for another sandwich. Absolutely cringe.

This is not just “bad service” it is a direct violation of New Jersey’s health and safety codes. Under NJ Administrative Code (N.J.A.C. 8:24), food establishments are strictly prohibited from operating with rodent activity or contamination of food by droppings. The manager did not close operations, did not contact authorities, and simply offered me another burger as if that erased the fact I had almost eaten disease-carrying waste.

The sight of those pellets rolling down my leg and the dismissive reaction from staff was traumatizing. I left nauseous, with a headache, and furious that this location is still open to the public.

This restaurant should be investigated immediately by the local health department. For the safety of every customer, Burger King corporate and NJ health inspectors must address this violation...

I'm taking away the one star it doesn't deserve it. Many of the times I pass this particular Burger King I remember it being under construction and when it finally did open up I just decided to make an attempt to go have something to eat before I started my shift at my job. I was very disappointed to 🙈 see that they were not wearing gloves while they were in the process of making food the manager kept saying not a problem and I continue to repeat that that is a problem you're touching the fries with no gloves you're handling the food with no gloves you're mopping the floor and you're preparing food with no gloves. I also mentioned that that's a health code violation and they should not be doing that I immediately retrieved my $12 order and ask for a refund and I did say that I was going to write a negative review on this particular Burger King in fort Lee New Jersey. Very disappointed. How many how many more people did they serve with no gloves on before I got there that is a million dollar question. To be they need to be retrained on how to properly handle food with gloves will not be going back there anytime soon and I recommend that you do not for fear that if you get sick you have...