I'm not usually one to write restaurant reviews, but my experience at this restaurant on 12/27/2023 really rubbed me the wrong way so here we are. I placed an online order for pickup around lunch time for myself and my coworker. I mistakenly placed it to this location, I usually go to the one on fowler and have never had any issues there. That being said the mistake was mine so I drove to the colonial center store, took me about 25 minutes to get over there. I found that there were no pickup orders ready, but one of the cooks asked if i was picking up an order and I said yes, he asked if it was and order for (my name) I said yes thinking all would be well and that they had my order working. While I was still waiting I could hear a lot of yelling in the back of house which I thought was odd for how slow and quiet the restaurant was. after a few more minutes I was handed a large, sealed, plastic bag with the paper bag and drink holder in it. I could tell the bag was light but I thought I was just missing a drink so I asked if I could have the coke and be on with my day. After I got the coke I thought I should check the rest of the order because I did not want to have to drive back out in case I was missing anything else. I opened the sealed bag to find that the ticket (which was not visible from outside of the bag) had somebody else's name on it. I got the attention of one of the staff and apologized as I had opened the order and it was not my food. they got the attention of the manager and he came over to immediately start yelling at me. I, taken aback, asked him to stop yelling at me and hear me out so I could explain the situation. He must have thought I was a doordash driver opening up other people's orders, but I was in fact a customer trying to make sure my own order was correct. After a little more back and forth with the manager, he snatched the bag back and told me to just cancel the order. I tried to get his attention but he continued to walk away and yell back at me to just cancel the order. If I could have I would have, but there was no option to do so on my end as I had used the website to place the order and pay. Now I am out the $30 for the order and their customer service center has yet to reach back out to me on the matter. I have never been treated so poorly at any kind of establishment for any reason. I will steer clear of this place in the future, if you are reading this I would recommend you do as well. Happy new year.