We ate dinner there last night and this place has gone down hill. This is sad, because it used to be one of our favorite Japanese steak houses in the area.
The first thing I noticed was that they did not serve the usual two shrimp "appetizer" with every meal. Also, they have stopped serving the complimentary ice cream after dinner.
The worst part was when the chef served our steaks. My wife had a different kind of steak, but our two daughters and I ordered filets (as part of our hibachi combos). Everything else was fine, but when the filets we're served, mine tasted aweful. Like the meat was spoiled. I stopped my daughters from eating and tasted theirs (my wife tasted too). Their filets we're spoiled. The lady next to us also had a filet. She said that her's was also bad.
I got up immediately and got the hostess and asked her to get the manager so she could stop the chef and check the food. I went back to the table and the chef, who was concerned, tried a piece of the meat. He also said it was bad. He asked for four new filets that he had cut that day. He cooked them and they were fine, but by then, my stomach was not up to eating anymore.
The manager never came by to talk to us or apologize for the spoiled steaks. There was no acknowledgement of the spoiled food that was served to us other than the chef asking for someone to bring new filets to cook. It is highly doubtful that we will...
Read moreKobe Hibachi & Sushi scored a 31 which means the list of violations is long.
Inspectors found 32 violations, noted in their report. Among their findings were:
Food safety training needed for all staff Employees were not washing hands between tasks Employee drinks stored over food preparation areas Employee food stored over throughout the entire facility, unlabeled Hand soap unavailable at the hand washing sink in kitchen Fish used for sushi not properly labeled as to type of fish (tilapia being presented and sold as either mackerel or red snapper on the menu) Observed multiple violations of cross-contamination of raw animal food stored above ready-to-eat foods Dirty knives, with food debris build-up, stored on magnetic strip Food items stored in walk-in cooler and dry storage not covered Food not stored with proper date labels Wet wiping towels stored on food prep surfaces Single use containers being reused to store food Heavy accumulation of food debris around cooktops at hibachi grill tables Extreme build-up of grease, food debris Extreme abundance of dead and live roaches all over the facility Due to the amount of violations inspectors recommended more training for all staff members and as a result, this facility voluntarily closed and will remain closed until satisfactory corrections of all violations...
Read moreJust finished dinner and this was probably the worst experience we’ve ever had here. The food was fantastic but the service was terrible. We chose to sit in the dining area instead of in front of the grill in order to hopefully have a quicker dining experience (that’s how it has always been in the past). This back fired and it ended up taking way longer than expected. We were told that there were a lot of To-go orders and we would have to wait a little longer. In addition to the food taking a little over 45 minutes, our server was not very attentive at all. We weren’t given refills or even asked if we wanted any. After receiving our food, we weren’t asked if we needed anything or how everything came out. We had to call her over to ask for Togo plates and the check after waiting around for 10 minutes for her to appear from the back or wherever she was. She also didn’t even thank us for coming in or have a good night. Overall, the experience was very odd because we usually have a great experience ordering Togo, eating in front of the grill or in the dining area. This was also unfortunate because it was my birthday dinner and I was hoping to have a...
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