Arby's — Restaurant in Fort Wayne

I don't normally have an issue with Arby's, nor am I usually one to complain. The two stars are from the quality of the food (above average). But, the people working the drive through really need to work on their customer service skills. My aunt was the one that put the order in and she was having trouble seeing the menu. She couldn't decide what kind of drink she wanted with her meal and changed her mind (a few times). I realize that this can be irritating. But, I also work with the public/customer service and you DON'T get snotty or try to rush people just because orders are being timed. I understand the need for urgency in fast food. But, she can't help repeating herself or changing her mind like she does. She's pretty innocent at heart and shouldn't feel rushed when she wasn't acting that way to be rude. Also, I would appreciate a "Thank You" instead of just slamming the window shut and apologizing to the next customer...

No longer serving breakfast at up to 10:30am now serving it at 10am at least that's what the guy on the mic said and after researching they said they are not doing that every where but he said they all should be at 10 now and started doing breakfast like that for three months. And there was no one in line after me but I had to pull forward and had to wait on the other customer in front of me because they where pulled up as well!!! They definitely seem very slow right now so not sure why the switch on breakfast and the pulling up with no one behind. My point is arbys website does say that most stores are serving to 10:30am and I've been here and was served breakfast after 10am about 3 weeks ago so I'm confused and why doesn't it state breakfast times on menu in the...

I ordered for myself through the drive thru. It wasn’t terribly busy, so the line moved quick. As mistakes sometimes happen, I was given the wrong order at the window. So I drove back around to go through the drive thru, they had my original order ready at the window the second I pulled back up. I believe a manager was there training a new employee, and they handled the situation very well. Apologized, had a smile on their faces, and were very kind. When the same mistake is made at other fast food places, often the workers dont react so positively to someone explaining their order was messed up. I really appreciate the professionalism of this Arby’s and I will continue to come back! Food was hot...