Gong Cha Victory Heritage — Restaurant in Fort Worth

I was on Christmas vacation and visited this newly open location. I've my fair share of Boba drinks, but I've never had Gong Cha before. This place has it all together. First, let's talk ambiance; the owner did a great job with decorations and music, especially with the Christmas season. Wifi was fast for those looking to spend some time studying or chilling. The place was clean; even the toilet was clean (I give half a star for a clean toilet). Second, the staff and service were exceptional. I actually came back 3 times during my time in the DFW area. I spent a few hours chatting with the employees, and they really enjoyed working there. You can tell from their voices. I asked one of the employees to take few "advertising photos", but the fella was the only brave one. I asked him to remove his mask otherwise everyone was following good Covid protocol and staying safe. Finally, the drinks could not be more perfect. There were so many choices and combinations to mix-n-match. I tried a few flavors with my family. My go to's for most Boba shops are typically Mocha Frap style or vietnamese coffee flavor. I tried their milk coffee, and let's just say it was some strong coffee, perfect for my liking. Some of the other flavors we tried were the Passion Fruit slush, caramel chocolate slush, earl grey milk tea, dirty brown sugar milk tea, thai tea limited item, and a few others I can't remember. If I had to choose a favorite it would be the Dirty Brown Sugar and the Earl Grey Milk Tea. Surprisingly, for a lactose intolerance guy, I didn't have any trouble with any of the milk tea. For the toppings and add ons, I usually go with the lychee and Boba, but the little pearls that Gong Cha has won my heart this time. The texture feels fresh and tasted like it was cooked per guidelines; every 4 hours, you cook a new batch. Even when I left the drinks in the fridge overnight, the pearls and Boba still retain its soft chewy texture. In general, if you find yourself thirsting for a good drink, don't forget to drop by this location. You'll love the ambiance, the service, and the 5-star...

I politely asked to have 3 cubes of ice in the XL drink (Milk Foam Series Dirty Brown Sugar Tea) and they would not accommodate that request, even when I explicitly stated I’m fine with paying a little extra for that. The server was adamant that “it’s not how we make our drinks, it’s our policy.”

When I requested her to show me how much ice would be put into the drink, it would fill literally 4/5ths of the cup. Their large cups looked like mediums, mediums like smalls, and have the audacity to charge $8 for their drinks (excluding toppings of course.)

Save yourself the time. There are plenty of other bubble tea places that would be more than happy to not ream you for giving you a cup...

This location may need to work on their customer service training. When I walked into this location today, the young lady at the front counter didn’t greet me or ask what I would like to order. When I said hello to her, she said nothing back, so I looked up at the menu, thought about it, and decided to walk away without ordering anything. I ended up going to a competitor as there are several within a 1.5 mile radius. I’ve been there a few times over the last couple years and didn’t have this experience, but the experience today turned me off. I don’t want anyone there to get in trouble, but customer service training will help prevent the next guest from leaving and going to...