James Avery Artisan Jewelry — Local services in Fort Worth

Very nice showroom and service by their representatives; the products they carry as bracelets, rings, and charms are very nice. Still waiting to see if these are quality items that will last, which can only be seen after the test of time.

Nice variety, and the fact that items are soldered onto the bracelets at no charge if purchased from them is a plus; if it’s a different brand or sourced elsewhere, a very reasonable price to add it; keep in mind these items are soldered, and not just clipped on.

One downside or not the best experience was the fact that our bracelet was a bit too long, and a couple of links had to be removed - when returned, and noticing how the charms were nicely placed, we did not pay attention to the removed links. When we realized a couple of days after and called, they said these would be given back to us as long as we had requested them. For some reason they could not find them, nor noticed the instructions on their part, even though the links had been removed.

My point is, if something is of our property which was bought, why do we even have to ask for it to be given to us? The complete purchase should be given to us.

After one or two links per bracelet, after five or 10 customers, the business basically ends up with a free bracelet made up from un-returned links.

After two weeks of having purchased and picked up our goods, I am still waiting for the entirety of our purchase. We were called once, but were never called back informing of the whereabouts...

I've been at this location twice. the 1st time was right before mother's day this year. my mom lives in another state and I'd wanted to share a little bit of Texas with her. I'd purchased the Mothers Love ring and opted for the additional fee for the JA wooden ring gift box and the JA cleaning cloth. it was obvious that my purchase was not significant enough for any one person in the store. not even a smile. my mother was tickled about her ring and wears it daily. when she'd flown in a cpl weeks ago, she'd wanted to visit the store and was interested in matching earrings and necklace. I'd asked her if she'd rather visit the southlake location as they're always friendly and seem to be pleasant by greeting you and asking questions on how they can help make the experience nice. ...she'd not wanted to go that far out as the rains of Hurricane Harvey were settling in. 4 salespeople and 0 customers is what we'd found. I'd asked if be too much trouble to have her ring cleaned for her and we were asked to leave it. ... zero customers, 4 salespeople. .. they all tended to be distant and very snobbish. not an enjoyable experience at all. after she'd made her few purchases, we'd gotten in the car and she says to me, that no matter how much she loves jewelry don't ever take her there again. don't...

I think I told 10 of my male friends to go to James Avery for Christmas presents for their significant other. The store is well laid out and easy to find something for everyone. I bought my wife a charm bracelet last year and it is easy to buy a charm on special occasions. Also, they put the charm on the bracelet for you and they solder the connections. This means that no matter how much abuse they get, the charms do not fall off. I have found this is the easiest and most elegant present I can give my significant other. They have different genres of charms which makes it easy to choose from.

Besides charms, they have necklaces, earrings, bracelets, etc.

The staff are always wonderful to work with and they are super patient and helping men make decisions. If you’re looking for an easy gift that will give you lots of mileage this is a...