Jason's Deli — Restaurant in Fort Worth

I will start out by saying they have great food!! I will also add I can cook great food at home. This isn’t about food this is about a level of service and the way you’re treated as a paying customer in public in front of other people! I went to Jason’s deli with two other ladies today and put my ice cream cone in my empty water cup and the very rude employee advised me I needed to pay for my cup of ice cream because I put it in my water cup and “only water goes in there.” 🧐 I believe the ice cream is complimentary for paying customers, so why exactly this lady was turned all around watching me and forbidding me to put chocolate syrup in my cup of ice cream is beyond me. It’s just ice cream why on earth should this even be a discussion!!! She scolded me like a 5 yr old child and honestly as a black woman I felt extremely uncomfortable and embarrassed in front of all these other people that looked nothing like me! I went to the front asking to speak to the manager and as professional as he seemed he just kept saying well she’s a really nice lady just trying to follow the rules. Unacceptable!! absolutely unacceptable The Ice cream clearly states free, for paying customers of course. I’ve spent 100$ here in the last 2 weeks, so why am I not considered a paying customer, allowed to have my ice cream cone in a cup without complete and total embarrassment. I’m so disappointed in the way this entire situation was handled and I won’t personally be returning. I do give credit where credit is due though there is some respectable, kind workers there just not this particular lady which the manager refused to give me her name. Sandwiches and salad can be eaten anywhere people seek out environments that are kind and friendly not hateful and...

We dine here often. But today when we were ordering I could not decide what I wanted because yall do not serve my favorite item any more. Chase was taking our order and seemed to be In a big hurry to get us to order. It is a Friday night 8:55 pm no one is in the line. So I was ready to walk out. But my husband ask me to stay. So I order a salad and a baked potato. Chase decide to make our order to go when we were here to dine in. When my husband asked for a bowl for my Salad that seemed to be a problem. He said you asked for it togo. No no we did not. Yes your HUSBAND DID!! Chase was very rude. I was not happy with my baked potato so I returned it untouched because I did not ask for melted cheese. This again upset Chase. When I'm trying to talk to him he keeps interrupting me. So I stated well Chase I will definitely be writing a letter about you attitude. Then he decide to stop. It's sad that you can't go to a restaurant and have a great dinner. When management is making you fell uncomfortable to even be there. I will definitely not come back to Midtown again. I really enjoy Jason deli but if I have to fell like I'm being rushed to order because you are ready to go home then maybe you should find a job that's not a night. And when I asked for watermelon that was stated on the door it would be on the Salad bar. The only reason I order a salad bar was for the watermelon which no one ever brought any out after she said she would. So I am truly un happy with this location. Chase please try and be kind to customer's its that that difficult to...

This was one of our favorite locations up until recently. Got an order to go and first we were missing items, then as we made our to-go salads we had an employee standing over our shoulder waiting to refill we assumed as we made our salads. My husband has a disability and struggles in public places that's why we had placed a to go order with the employee standing behind him he felt extremely uncomfortable and decided to wait to finish making his salad. Once the employee finally left he went back up to finish his to-go salad and was approached by the manager that he was only allowed one time as if he had got food ate and went back up which he did not. He said he did not and that he understood but the manager and the employee continued speaking loudly about him finishing his tray to the point that we had to leave because he began to have extreme anxiety. We have never encountered a problem like this or with anyone there and it is shocking that the employee and manager would be so disrespectful and shameful with someone. Whether they know about his condition or not to be so balantly rude was really disconcerting. I don't think we will ever be going here again. What happens if my daughter who also has mental disabilities has an issue are they going to...