KFC — Restaurant in Fort Worth

I had moved to the neighborhood about six years ago and was never been a particularly big fan of this company’s food, but was convinced by my other have to give them a shot. I downloaded the KFC mobile app for the first time and placed an order to be picked up in the dining room and it was a fairly easy process. I was notified that everything was ready within 10 minutes and as I walked through the front door, I was greeted by the dreariest and most depressing dining room I’ve ever seen in a fast food restaurant, no customers at the height of lunch rush and two counter personnel standing at the register, looking like they wanted to be anyplace else at that moment. Upon getting in the car, my other half immediately noticed that the dessert we had selected was incorrect, so I immediately walked back in to have it changed out. I was immediately told that I would have to contact DoorDash to make a change., which made no sense as I informed both employees that I had use their own mobile app to establish the order. I was then informed that the specific flavor of dessert I ordered was no longer available so the logical response was a refund which I was once again told contact DoorDash. Seeing that I was getting nowhere, I simply informed them that I would contact the general manager the next day to file a complaint, ask for a refund and walked out. After getting back to the car, my other half said, “let me try a different approach” and was able to walk out five minutes later with a Dinner Box sized order of freshly made fries as a substitute. She was able to determine that there was no shift manager available at that moment, and a third employee who had not presented themselves earlier, stepped in to take over with an acknowledgment that the two counter personnel were rookies and in the process of being trained. That gesture of kindness on the woman’s part is the only reason this review is not getting 1 ⭐️, along with the fact that the food was actually fairly good, but we also discovered upon getting home that our dipping sauces had been left out and one of the two drinks was a Pepsi instead of a Dr Pepper. This section of Fort Worth is notorious for getting horrible reviews in their dining establishments and this particular KFC solidifies that reputation. There are way too many chicken specialists within a short drive of my home that do a significantly better job and we will continue to...

Ridiculous! Doesn't deserve the 1 star. So, I went through the drive through this evening, they allowed me to order my $42 worth of food. I pull up to the window, pay them for my food. That's when the guys comes back says "I'm sorry but we're out of crispy chicken, can I get your original or grilled?" I said "original is fine" he comes back and says "we don't have enough original, can I get you some grilled?" I said "no, I'll just wait for the original to be done cooking" so I pull forward and wait the 13 minutes he said it would be. He comes out to the car with my food and says "I'm sorry we're out of macaroni and cheese it's gonna be another 15 minutes"( I ordered 2 large sides of it) at this point I was upset and went inside, asked the manager to please make this right, I wanted the crispy chicken I originally ordered, along with all the sides I ordered and paid $42 for. She apologized and said she would repack it all fresh. I went back outside to sit in my car in the drive thru and waited the 15 minutes. She brings me my food and reads the order to me and says she even added 2 chocolate chip cakes for the inconvenience. I thanked her and went on my way. Got home and I was MISSING the side, I paid extra for! I will NEVER go to this location again. Get it together!!!! People trust you guys, to take care of dinner for their families after they have had a long day at work and don't want the hassle of cooking. Now my husbands on his way BACK to the location to get the food we...

There's a guy says he's the manager named Matt arguing with me when he told me that I had to come in for my order online pickup I went inside after reversing through the drive-thru I am handicap had surgery on my back he asked me to park my order was supposed to be ready at 255 and now it's 3:10 p.m. poor service the atmosphere on the outside of the drive-thru was nasty he was outside working on his Gray Ram pickup saying when I went and to get my order he's yelling out your order this was put up there and they served three cars in the Drive-Thru while I was waiting doesn't make sense Matt even had the audacity to follow me out the door and keep yelling at me that's yeah I told him he needed to go back to management School 🏫 management I will talk to the owner of this KFC next time I'm going to the Hulen bend area KFC and by the way no napkins no fork spoon for my meal such poor service here I feel sorry for them I had to walk in to get my order but now I don't feel sorry for them no more I'm handicapped and had a back surgery and he argued with me in the Drive-Thru saying that I had to go in one last time I went there I didn't have to go in for my order in the Drive-Thru for...