Starbucks — Restaurant in Fort Worth

This is by far one of the worst experiences at a Starbucks I’ve ever had. Someone needs to start with this - YOU WORK INSIDE A CHILDREN'S HOSPITAL. That means at least half of us are here stressed out with sick children , I am currently here with mine in an MRI and this rude counter person can’t even crack a smile , barely speaks above a whisper and then gets our order wrong but because she did not hand me a receipt I’m just out of luck . We asked the coffee server about the breakfast items , who said the counter girl should have gotten them after the counter girl said the coffee girl would get them, then she gets half of it and just literally held out the bag and starred at us sitting across the place , no words just shook the bag , my husband gets up goes over and says what about the other? She just shook her head at him , NO WORDS . He comes back over and I hear the coffee girl say to her what about their croissant? She loudly says “they didn’t pay for that” as if we are scumbags trying to get free food - I lost it , I repaid her rudeness by yelling over the entire line of people “ YOU did not take our order correctly and did NOT correct it at any time , it’s not that we just didn’t pay you “ . Silence . And yes that was rude , at that point I was so incredibly fed up with her ridiculous behavior combined with the stress of being here and that was the result. Honestly, I’m not sorry one bit, if me being that way is enough to smack her in the face to not treat any other parent so cold and rude then I’m perfectly ok with it . Train these people would you , the customer service skills in general are lacking but combine that with this location- completely unacceptable. Also , if at any point people working here don’t get all this as common sense try this on for size - two coffees and egg bites were 17$ , at that price tag I’m certain you can drum up a smile and...

Jarvis, this is Dominick’s mama and just want to thank you for your kindness. People like you remind me that good people still exist. Starbucks here at cook has been my escape break from the room for my little man. He’s been diagnosed with a serious rare condition that causes him to be in isolation and up at cooks quite often. It’s hard for me to break free, but always so happy to see a heart warming face! You never know what someone is going through and he shows compassion so much to others. They really all do! He just stands out to me most. No matter what he’s even going through himself. He’s my blessing in disguise and an angel to my heart. I will be forever thankful when I no longer will have to visit this magical place. I only drink Starbucks here. It’s not the same anywhere else. Everyone is always compassionate and kind. Understanding and pure about their work. I could list names of everyone that’s had an impact while I’m here...

You need to look into how ur staff charges for drinks. Ive been ordering a tall Americano for TWO weeks straight from here and it ranges from ~$3.95 to $4.95 (with 2 pumps of white mocha sauce). I dont make a big deal out of the variation. Tonight i ordered a SHORT americano with ONE pump of WM sauce and the total was $5.36. The big african lady is ALWAYS rude and she gave me the ugliest attitude when i asked her how a short americano is that high - had NO desire to explain how she ran the charges just an ugly attitude. I don’t understand why people like that go into service roles.

PS I checked the cost and she definitely overcharges. And this isn’t my first experience with her. RUDE &...