Taco Cabana — Restaurant in Fort Worth

I placed my order online. It was ready when I got there. There was a couple in line and the area where my order should have been was empty. I could see my order but there was no one at the registers to help. Finally after about 4 minutes a man comes to wait on the couple. They were obviously not in any hurry, the register didn't have enough change so they had to go get change then the woman wanted to place a separate order all while I'm waiting. Than a lady employee comes from the back and locks the door. After the lady places her order the man at the cash register leaves the register to go lock the other door. Finally I get to tell him that I had an online order, he begins explaining to the couple behind me that just walked in that they are closing because he had been there since 4 in the morning and he only had 3 employees because no one showed up, but he would take their order. Finally Finally I get to tell him I had an online order, he points to the order( the only order for online and wasn't in the online order area) he's looking at me like I'm supposed to know that was my order than asks me it's one item right?? At this point I just say yes and leave. Thank goodness it was the right stuff. What should have taken all of about maybe 5 minutes took at least 15. I'm sorry your employees didn't show up but if you would put the online orders in the pickup area I could have picked it up and never had to wait It's been a while since I had been here, drove thru ordered family fajitas mixed chicken and beef with chips and salsa and a Xtra dozen tortillas this is what you get for a family order. That's not gonna...

Highly recommend avoiding this place. Lately the quality has dipped significantly, and the accuracy of their order fulfillment has been really paltry and sad.

We ordered burritos, flautas and one of those new double crunch pizzas to try. The only thing we had asked is that they leave the pico off of the pizza because I have an onion sensitivity and raw onions make me sick.

Get home to find pico all over the pizza. Okay, no big deal, we also have flautas. Except they're soggy and undercooked. I had to throw them in the air fryer to warm them and crisp them up.

I was more than content to not leave a review tonight at all, let things sink in and readdress this the next day or perhaps on the next visit (if we ever go back). Except I went to open my sour cream, and there are traces of tomato and avocado. Guacamole. Onion city.

So now they've proven to me that along with their careless and apathetic nature toward making peoples' orders accurately, they've shown that they cross contaminate, as it clearly looks like they used the same spoon to dish out both guacamole and sour cream.

Last few times we've come here it's been consistently bad. There's always something wrong with our orders, whether through inaccuracy or lack of care in cooking/serving. I wouldn't in good faith recommend anyone eat here unless they sit in and can walk the food back up to the counter to be corrected. 100% of the time at the drive-thru we have been disappointed with the service...

I used to love Taco Cabana in the 90s when you could build your own taco, burrito etc. Boy, how things have changed! Place was empty aside from the weed dealer guy literally selling weed from his car in the parking lot, after he came inside and ordered NOTHING(Go figure). Place was dirty, and I concur with another reviewer above that the salsa bar was nasty too. My wife and I received our orders very quickly, though we were informed without any options that she received an extra taco because the flauta machine was "Bleh...", whatever that means, but wait-here goes: we had just started eating and A SPIDER FELL INTO MY WIFE'S COMBO PLATE!!!!!! I've NEVER, EVER seen anything like this, and I've eaten at some pretty raw restaurants in New Orleans lol, but they were clean, just old and rustic. I brought the plate to the young cook and he was nice(so was I, I could have been a jerk) but very casual, explaining about crickets, as if all this was NORMAL! The kicker was there was no real apology per se, nor was there a refund offered and no real shame or remorse. I WILL be contacting the health inspector as well as the regional manager for Taco Cabana. If this is any indication of how corporate chains are being run today, is frankly an indication of the lack of pride, hygiene and decency that we are lacking in our society today. Btw, my burrito was cold on the inside, but I was hungry. This restaurant is pathetic and this is beyond...