Un Rinconcito Latino — Restaurant in Fort Worth

While their pupusas are good, their customer service needs lots of work. I ordered a few pupusas for pickup, and my order was wrong. Nevermind the fact that I ordered 20 total, and they gave and charged me for 30. I called and told the lady that my order was wrong, she said it was probably her mistake, but it was my fault for not being clear. Mind you, the call was recorded, and I'm fluent in Spanish. I agreed to pay for the 30, since I understand that misunderstandings happen, but I asked if could exchange the ones that were wrong, which were 10 of them, and according to her, the owner said no. She told me I had to pay and pickup again. I never asked for a refund, I just wanted my correct order, even if I had to once again drive about 30 minutes, but they offered none. No resolution to fix the issue, and while I tried to be polite, she was awfully rude about it. You would think they would try to at least apologize, but I guess they don't know how to.

Las pupusas si estan ricas, pero necesitan mejorar su servicio al cliente. Ordene algunas pupusas para recoger, pero mi orden estaba mal. Para empezar, me cobraron y me dieron 30 pupusas, aunque solo ordene 20 en total. Llame y le dije a la señora que mi orden estaba mal. Ella me dijo que quisas fue error de ella, pero fue mi culpa, por no ser clara. La llamada fue grabada, y yo hablo español perfectamente, sin acento. Estuve de acuerdo con pagar las 30, porque entiendo que hay malentendidos, pero por lo menos queria cambiar las 10 que estaban mal, pero la señora me dijo que la dueña dijo que no. Me dijo que si queria las otras, tenia que volver a pagar, y recogerlo de nuevo. En ningun momento pedi que me regresaran el dinero, simplemente queria que me dieran mi orden correcta, aunque fueran mas, y tuviera que manejar otra media hora para ir a recogerlo, pero no me ofrecieron ninguno. No ofrecieron ninguna solucion para poder llegar a un acuerdo. Intente ser amable con ella, pero fue muy grosera. Cualquier otro lugar, por lo menos ofrecería una disculpa, pero al parecer aqui...

My wife has been looking for a Salvadorean restaurant and came across this one on Google map's so we decided to try it. It's a small place, clean, music and videos on the tvs. Our server wasn't totally dry but could have smiled and conversed a little bit. I ordered the Molcajete and my wife ordered caldo de rez. 1st off, the food comes very hot, so be careful. Her soup was huge and was delicious (she let me try). The Molcajete is also huge and had all kinds of meat and nopales. Man was it good, perfectly tender meat, perfectly seasoned shrimp, delicious sausage. The tortillas are hand made. The chips were not good and the Salsa was runny, I like it chunky, just my preference. We will definitely come back. Very filling plates. The rice and beans need some help but you won't even notice them when you are eating the main course. Give this...

I’ve been coming here for years. I love their pupusas.

I haven’t ordered from them in a very long time. I put in a phone order. The lady had a hard time taking my order. I had to keep repeating myself. I went for pick up & turns out the lady had given my food to someone else. Instead of attempting to get a new order in for me she was trying to find the customers contact information so they could return with my food. Who does that? She finally placed a new order in. She was not apologetic at all. Towards the end I was upset and she had an ugly attitude while taking my payment. Worst customer service ever. The food is okay I believe they changed their cooks. Who actually wants to go to place where they don’t take care of their customers though? I will be looking for a new pupuseria. Their customer service is...