Courtyard by Marriott Fort Worth Historic Stockyards — Hotel in Fort Worth

As someone who travels constantly, I can't remember when I have had so much trouble every day with a hotel. When I checked in and got to the room there was no wifi. I went down stairs to talk to front desk person and she casually said " we had a storm". I would have never ever even checked in if I had no wifi as I work on the road. No apology, and I guess the front desk person just thinks paying 250 a night for a hotel with no wifi is ok. The rate tonight is $450!

Next day, the air conditioner in the room was so loud that it sounded like a jet engine. They had to come replace it completely the next day and still no wifi.

Next day, wifi is on, but presto Netflix wont load. I call front desk and his solution - he will call support and put them on the phone with ME! So i am supposed to spend my time fixing their problem.

Next day, I wanted to sit in bed and watch ncaa basketball. For some reason the tv in my bedroom wouldn't turn on using either remote. The one in living room did but those couches are uncomfortable. I call front desk and they say they will send someone who never came for 20 minutes. Some how when I was changing the tv in living room the bedroom one came on.

Today, I go to get car from valet parking which they require ( understandable because parking is at a premium here) and the app doesn't work! Had to search through the keys to find my key and car.

Whoever owns the hotel took the cheap route when they refurbished and put in 38-40 inch tv instead of 50 inch tv in the majority of all hotels refurbished by marriott these days. IN addition the walls are extremely thin and I can clearly hear toilet flushing next door and tv. I can also hear the people walking above me ( which is why i request top floor which they didn't give me even though I am an ambassador level ( 200 nights last year)

Staying at a hotel especially one that cost 250 a night should be a pleasant experience, not a constant irritant. I shouldn't have to have issues every day, and pay a premium price for it at the same time. Its unfortunate for them because I was going to be here for 6 weeks, but will be leaving Sunday for a different hotel.

For some reason the water that comes out of the bathroom faucet in both rooms I had is very cloudy.

The location is great, and the air conditioners are awesome.

OH and by the way they want of course to give you a qr code to tip your house cleaners. This is just another way for hotels to increase their profit by underpaying housekeeping and depending on clients to pay their housekeepers. I am sure the owner of this hotel doesn't tip fed ex drivers; food service vendors; construction guys or any other people that service their hotel, but they encourage their paying client to help subsidize their payroll. Well then quit pushing clients to hang up towels so you dont' have to wash them to save money; don't give us qr codes to recommend tipping your staff so you don't have to pay them as much, and for what you charge and clean rooms every other day you definitely shouldn't be asking clients to tip your staff when you should be paying them a competitive wage.

Further, after I got here today again the tv doesn't function right. You hit channel button and two channels work then no other channels will pull up then after changing two channels forward the system goes blank. This happened last night also. SO the only way to change channels on this tv is to go to the guide and find the channel then enter, because you can't just maneuver the channels like...

I had booked through my company a business trip from the 13th of July through the 19th of July. I had originally booked a King room as there were no availabilities for a King Suite at the time of my booking. The week prior to my departure, i called the hotel directly and talked to a lady whom i asked if there were any King Suites available for the week of my stay. She had told me that there was a King Suite available and that i could get it within my companies rate limits. I also stated that i did not want this to be a handicapped room due to the style of bath tub. I also mentioned that if it were a handicap room that i would prefer to stay in the King room. She assured me that it was NOT a handicap room. I also asked if i could get my breakfasts included with the room. She told me at the time that she would have to ask her boss and get back with me. When she got back to me, she stated that the breakfasts were going to be included as well. My wife was wanting to go with me on this trip. When we arrived at the hotel, we checked into the hotel and went to the room and immediately noticed it was a handicapped room. I called down to the front desk and they proceeded to tell me that was the only one available. I reminded them that I was assured that it would not be a handicapped room. This was the 2nd time that this had happened when I booked this hotel. I was not happy, they stated that they would be giving me free valet parking, however, this is not the same as accommodating what was promised to me. The assistant manager called my wife to discuss the options for our stay and she had asked if we wanted to move to another room, my wife said that she would have to talk to me and i was busy in meetings and was not able to get back with her right away. The assistant manager had told her that she needed to know soon so she could have it ready for someone else. We had already settled into the room and did not want to take the time to pack it all up and move it to another room. So she told the assistant manager that we were going to stay. Thursday, I call the assistant manager and talked to her. The conversation did not seem to be very sympathetic to our needs or concerned. She told me that she had talked to my wife and made it sound that my wife was just fine with the room. Which was not the case. My wife felt pressured in getting an answer back to the manager for the change that they had proposed. During my talk with the manager, she offered me...

Recently we planned a stay for June 19-22. We were unable to stay during that time so I modified the dates of the trip in the app to November. I did not make a new reservation, I simply modified an existing reservation. When I would log into my app I was only shown the newly modified reservation for November. On the date that we would have left the Fort Worth Marriott (if we had stayed in June) we were charged as a no show for $326.09. I have been a customer with Marriott for many years so I knew this would be an easy fix because we have only had positive experiences with Marriott. I had even called the Fort Worth Marriott on June 18th to confirm the new reservation charges and that the old reservation had been voided. I have the 8 minute phone log. I went round and round with the manager on duty. I explained to her how I modified the reservation (not added a new one), but she was not willing to work with me or offer any solution other than accepting the $326.09 charge. I let her know that I would be leaving a review and contacting corporate. She replied, "do what you got to do". She then asked if we would like our November reservation canceled and I told her yes. This was her idea. Before I was able to be sure I would be refunded for the prepaid reservation she hung up on me. I have since contacted Marriott corporate about the $306.09 charge. I also let corporate know about the $1083.85 prepaid reservation that the manager on duty offered to cancel so we would not be responsible for that amount as well. Our family has been loyal Marriott Card members for 12 years. I have never experienced such lack of professionalism or unwillingness to help by any member of the Marriott team. In addition to our reservation, other members of our family have canceled their future reservation in Fort Worth due to this...