Tony's Pizza & Subs — Restaurant in Fountain Inn

This was my families first and last visit. The food was horrible. I ordered bacon and cheese fries, my oldest son had ordered fried pickles, my youngest son ordered chicken tender plate. Each plate was delivered at different times. The bacon cheese fries came first. They where over cooked and old. You could tell thet where sitting for dome time and redropped in the deep fryer. It really looked a mess. About 8 minutes later the chicken finger plate came out. You could tell just by looking the fries where hard and over cooked just old. The chicken fingers again, hard, old, and dry. Just like the bacon cheese fries they were redropped in the grease and brought out to the table. As for the fried pickles, minute and minute went by no pickles. What baffles me is the fact that uour prices are a bit expensive and yet you serve your customers garbage that you would not eat yourself. I ask for the ticket and told them we did not want the pickles and to remove the bacon cheese fries the young lady was rude.She stated can't refund if food is eaten I told her it was not eaten she stated she needed to see. I INFORMED her that plate looked the same way they brought it out. I found the service and the food to be poor. There is nothing but children working in the establishment. Horrible customer service. The waitress brought our drinks out with her hand on top of the glasses. Now that's just nasty I am not waitress but even I know better. I would really like the owner to either educate the workers on how to provide great customer service. Also be mindful don't serve customer what you would...

The cashier that worked the evening of July 21, 2024 was so rude, I was appalled. This was my family and my first time going to Tony’s, and because of her, we will not return.

I ordered a half pepperoni, half cheese pizza with a side of ranch. When I went to pick it up, I asked if they included the ranch. The young lady (cashier) with dark brown hair seemed inconvenienced and said, “yeah, look in the box.” I looked in the box and there was not any ranch.

Then, I noticed that our pizza was all pepperoni (rather than half and half like we ordered, and my husband does not eat pork). She shrugged off the fact that our pizza was prepared incorrectly, saying “I don’t know what to tell you, the ticket for your pizza says half pepperoni, half cheese.” I didn’t know how to respond to her nonchalance. She looked at our incorrect pizza, then looked at the busy staff in the kitchen behind her and said, “if you want us to fix it, you’re going to have to wait a really long time.”

I left with the wrong pizza and will not return.

I understand that mistakes happen; however, the cashier spoke to me as if I was a burden. If she had acknowledged that they made a mistake and offered ANY attempt to make things right, I would have left feeling like I was taken care of. However, I left feeling frustrated by the way I...

I wish I could give a review with 0 stars because they don’t deserve one. I’m so aggravated with them. I ordered a pizza on my way home with my son and newborn whom might I add doesn’t particularly like to ride in a car sit without crying. So I call to place my order instead of a delivery because of the last experience with them my pizza was cold so hence the reason I decide to PICKUP. So I call and ask for the pickup special. The guy on the phone gives me the specials for PICKUP and I choose one, he also says the pizza will be ready in about 10-12 mins. I get there run in to pickup my pizza and the guy tells me it’s out for delivery I only live 2mins away so I say ok. I’m home waiting for the pizza for over 30 mins call Tony’s back and one person tells me he attempted to deliver at a completely different address than mine and places another person in the phone to tell me the pizza is there for pickup and never went out. I’m pissed because I’m tired and hot and I do not feel like loading my newborn back into a hot car to pickup a now cold pizza. No one even offered to rectify the issue.From now on Tony’s fountain Inn is scratched off...