Dunkin' — Restaurant in Framingham

It was my first time at this Dunkin’ location & I will not be back. Rosimar was the one who served me at the cash & she was incredibly rude. She could not give me accurate information regarding allergens present in the menu. She lacked manners and misunderstood my questions several times. I felt like I was speaking to a brick wall. She finally asked the manager who himself was misinformed about the menu and looked at me like I was trash. Complete and total incompetence on the part of these fast food workers. Moreover, they were conversing in Spanish in front of me so I could not understand what they were saying about the menu. I find this very disrespectful. The woman who prepared my chorizo wrap was also rude. She simply slammed the wrap down on the counter without looking at me. I said “thank you” but she didn’t respond. I get that they want to work quickly, but they cannot do this at the expense of customer service. I’ve worked in the public before and this is unacceptable. My advice to you: go elsewhere. They do not deserve to be...

It's hit it miss here but unfortunately mostly a miss. They tend to be painfully slow in the mornings most of the time when people are trying to get to work--some workers just feel no need to hustle to get the line moving. I had four people in front of me on my last visit with no one doing large orders (single or two coffees, one food order that gets done on the side by the only person that always seem to be in overdrive, and the largest order at the counter was one coffee with two dozen mixed donuts); I waited in line for ten minutes! On a couple of occasions I've seen people bring orders back, saying that they were wrong and the staff gave them attitudes. They need to either always have both registers going, hire more hardworking people, or both. This place is going to have me going back to making my own coffee...

On August 31, 2021 I ordered a ham egg and cheese on a croissant. I took my package and left. When I got to my hotel I realized it was the wrong order. I was given ham, egg and cheese on an English muffin. I said, they crossed orders and simply ate it. I went back to the store and told them that they got my order wrong. Some elderly Latino man that worked there told me in a loud voice you should have not taken the sandwich. I told him don't blame me for getting the order wrong. A co-worker of his asked me if I wanted my money back. I told her no. I wanted to let them know they got the order wrong. The elderly Latino man didn't want to acknowledge their mistake. An English muffin will cause a spike in glucose. If they knew anything about nutrition they wouldn't...