Pizza Hut — Restaurant in Frankfort

I cannot praise Brad's outstanding service at Pizza Hut enough! Our experience was nothing short of exceptional. Despite the numerous changes to our order for the party, Brad went above and beyond with his exceptional understanding and unwavering kindness.

From the moment we called in, his welcoming demeanor set the tone for a delightful evening. We changed our order not once, not twice, but three times, and each time, Brad handled it with grace and a genuine smile. His patience and commitment to ensuring our satisfaction truly stood out.

Beyond just taking our orders, Brad engaged with us, making the dining experience feel personalized and enjoyable. His professionalism and positive attitude transformed a simple meal into a memorable event for our party.

In an era where great customer service can be rare, Brad exemplified excellence. Pizza Hut is fortunate to have such a dedicated and customer-centric team member. A heartfelt thank you to Brad for making our evening not just about the food but about the fantastic service that accompanied it. We'll undoubtedly be returning, thanks to the wonderful atmosphere he...

Rachel Loucado is an absolute horrible management choice. I Tried to place an order over the phone for pick up I was told I couldn’t and to come in. I drove 20 mins to this Frankfort location. I placed an order paid for it then waited in my car for 30mins for it to be prepared. The cashier told me Rachel had voided my order and I would need to repay and wait for it all over again another 30 to 40 minutes. I then asked to speak to her directly, I heard her say “she’s gonna have to wait” I then asked for corporates number she then said “tell her to google it” and continued to be very nasty to me. I arrived at Pizza Hut at 4:03pm and left at 5:32pm with no pizza and money off of my card that I won’t get back until a few business days . She was disrespectful and made it clear that no consequences will be held against her for her...

I didn't receive what I had ordered. I called immediately and was offered the rest of my order in "an hour or so" or a $10 credit. My missing item was over $16. I was put on hold indefinitely and called back and got marquis who claimed to be the district manager (liar) He chose to play stupid like he couldn't comprehend what I was saying. Calling corporate tells you contact store or website. Website apparently doesn't work seems like pizza hut has a real scam going on here. Return your call promptly is code for haha we totally screwed you. WORST CUSTOMER SERVICE EVER and they still owe me $20. Additional info added: Mersa was able to handle my issue professionally. She is the actual manager of the store. Contacting corporate is still a joke but Mersa gets an A ➕️ for handling the situation correctly and...