Burger King — Restaurant in Franklin

I love Burger King. I am on the road a lot, and I stop at the King often. So this review is only for this store. I pulled into the parking lot and parked. I placed an order on the app, because I get points for orders done on the app. After finishing my order, I pulled up to the drive-thru to let them know i was there and get my order. Nobody answered the intercom at the drive-thru, so after a couple minutes I drove around to the pick up window. I saw employees inside working, so I drove back around to the drive-thru intercom. Again, nobody answered the intercom. So, I drove around to the dining room entrance. I got out and went to the door to find it locked. I looked at the hour of operations sign, and it said the store opened at 6:00am. It was 7:25 when I went to the door to find it locked. I looked around to see if there were and other signs that said the store was closed, but there were no other signs. I knocked on the door, but once again, I was ignored. I got back in the truck and drove back to drive-thru window were I saw the employees. I tapped on the window, and one guy just looked at me, but didn't come to the window. Some other person had to come to the window and said the store was closed. She didn't ask me if she could help me with anything, she just wanted to say the store was closed and leave. If there had been some signs up to say they were closed, I would have understood the situation and not gotten as upset at the way I was treated by these employees. I had placed the order on the app, so it was already paid for with my card. I wanted to get my money back since I wasn't getting my order. I told the lady, at the window, that I had a mobile order, so I wanted my money back. At this point, she tells me that they have the food. So, is the store opened or not? After a couple minutes, she directed me to drive to the next window. When I get down there, she hands me a bag. I handed her the bag back, and told her I didn't want the food. I told her to give me back my money. She said she couldn't give me the money, because it was a mobile order. Needless to say, I didn't get my money back. Now, I have to wait for corporate to look over the situation to see if I deserve my money back. That's my story as to why this Burger King location sucks. Oh yeah. I was late getting to work because of this situation. So, thanks to that Burger King...

Well the last drive- thru experience was A joke because the employee felt like since he heard my voice, he guessing it was the chat line service threw the intercom, while my hubby was in the car with me lol sick when you have to go that low to rap to me by taking my order😧😧😧 and he felt real stupid by seeing my hubby right there and he try to change up his tone lol really. It doesn't matter which fast-food services I go to with my polite attitude😀😀 I seens to get everything coming from everywhere from employees threw management smh it's very sad when you don't realize Respect the food was fresh and I advised for customers to use your mobile app on google play for Burger King savings (Any Locations)... Trust me you save alot.....Poor chat dating services here...

7:45 10/26/21 - The staff is not customer friendly. It would be nicer for your leadership to be able to have good public relation and communication skills. The woman in front of me asked for something and they just brushed her off because they didn’t have what she wanted. There wasn’t any empathy or problem solving in order to better serve the customer. Once they got her order, they didn’t address me at all. I waited long enough to make the decision that I should just leave. I’m a fairly patient person; I don’t mind waiting, but at least show that you know I’m there and that you’ll get to me when you can. Simply acknowledging the customer will go a long way,...