Updated!!! We returned exactly two weeks later. Everything was great!!! Steaks cooked perfectly. Our server, Nicole, was excellent!!! This was probably the best meal that I have had in weeks. Lol. I am extremely happy.
Not gonna ding them on the stars because this place is typically awesome. We have been going there since it opened up. We had a bad experience tonight though. The perfect storm I suppose. Normally I’m laid back and go with the flow but this irritated me tonight. We came in, got seated quickly and greeted by our waitress quickly. We placed our order quickly, two steak dinners. My wife ordered the side salad and I ordered the cheeseburger soup. Both were delivered to our table swiftly. Moments after the waitress left we realized that we had no silverware. No knife to butter the rolls. No fork for the salad. Not the end of the world. The soup came with a spoon but the smell was rancid. It didnt take long to determine that it must have been simmering too long and had charred at the bottom of the pot ruining the lot. I don’t know how the waitress didn’t smell it because it was apparent moments after delivery and one small taste confirmed it for me.
Again that’s not the end of the world. I’d have ordered a different soup or a salad. What got me a little frustrated was sitting there for almost 20 minutes while I watch the waitress across the room running around doing other tasks. Two buckets of ice from the kitchen to the front. Over to the computer terminal doing something. Still in eyesight but too far to politely motion for her or speak to her. At this point I’m expecting the entrees any moment. Finally she came to the table and saw the soup and asked if I wanted something else. I told her no and that if it was all the same to here we would just like to leave. She said fine and walked away. We hadn’t ordered drinks or appetizers so the only items that had been delivered to us were ice water, the soup, the salad and a bread basket. None of which we touched. However I kinda expected to have a managers show up at the table once the server realized that we were upset. Not just have her walk away from us. I guess everyone is entitled to a bad day. She was definitely working the whole time and not somewhere screwing around which is admirable. Regardless it was frustrating to me. Maybe we will try again next week and I’ll update...
Read moreVery disappointed. First time customer,as I am new to the area. Wanted to take a friend from out of town for a nice meal without having to go to Ann Arbor or Detroit. Being an Italian chop house,I had high expectations for steaks and pasta. The meals were as follows: Apps-Creamy artichoke dip with house made tortilla chips- good,nothing spectacular. Escargot in burgundy wine sauce- excellent Mains- Linguini Pescatora- arrived cold,mussles had grit in them,my guest actually spit them back into the shell. Shrimp was very tough and fishy. Did not eat. It was a complete turnoff,did not want to get sick. 8oz filet with side of spaghetti. Steak was ordered med well. Arrived burnt like a hockey puck.Took one bite and it was like chewing rawhide.(if the cooks cannot do a finger test,at least get them a meat thermometer!) Spaghetti was cold, and served with boxed noodles,sauce not flavorful. ( I’m Italian. I know good pasta and sauce.)No parm brought to table. Took an additional 8 minutes to have parm brought to table.By then the meal was a complete disaster. We were given a choice of salad or soup with our meals. We opted for the French onion. I have never had French onion like that. Large chunks of onion,no carmelization at all. 2 croutons in each cup,and about a tbsp of cheese ( that’s being generous) and broth was bland. Did not finish. We were offered a remake,but by that point,we had lost our appetites. We were done. We asked for removal of the main courses,and I would pay for the drinks,apps,and soups. They removed the mains,didn’t charge for the soups,but incredibly,charged me a dollar for each unfinished bowl of soup,due to the cheese on top. Are you kidding me? That was one of the most petty things I have ever seen! I wouldn’t have been offended paying for the cups of soup,but to charge for the cheese was utterly ridiculous. It wasn’t the money,it was the pettiness. It looks like it’s going to be either Detroit or Ann Arbor for decent steaks/pastas. So utterly disappointing being I really had high hopes and was looking...
Read moreNot one to write reviews but felt like I had to let the public know about this restaurant. I took my grandmother for her birthday. We were sat next to a speaker that was so loud we couldn’t hear each other speak and when we asked to move we were told that was the table we reserved. The waitress did not know the menu and when I asked about sides she told me I would be charged and or couldn’t choose those sides. I had to explain the menu to her. The “house salad” which was $4 was a painfully obvious bag of lettuce from the store, containing one cherry tomato and one slice of cucumber and lettuce. The dressing was store bought put in a tiny plastic cup. When I asked for more dressing they said I would be charged. I ordered a $30 8 ounce filet. Rubbery mushrooms and no sauce. The waitress did not come back until she gave me the check. Still sitting under the loud speaker I approached the bartender and asked, “could the speaker please be turned down? We can’t hear ourselves talk?” And she responded “I don’t know, find a manager.” I spent $135 on a family dinner that was a terrible dining experience. They made me feel bad for asking to turn the speaker down. This is not a fine dining restaurant nor a steak house. It is painfully obvious that they are in business for the profit. There are many ways to make a dining experience better when I’m spending short of $150 on dinner. DO NOT DINE HERE. Make the drive to a lone star or steakhouse if you want steak. If you want fine dining head towards Detroit there are many actual fine dining restaurants. Rude/expensive/bad...
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