Starbucks — Restaurant in Fresno

This is going to be a long one. Today my wife went through the drive to grab a coffee. The person handing the coffee out the window didn't wait for her to actually put her hand on the coffee and dropped it. The lid came off as she was trying to stop it from falling and the coffee spilled all over her arms. She was actually trying to hand her card to the clerk and instead he just passed the coffee out the window. When he just stood there holding the coffee she reached out with her other hand to grab it and he just let go before she had it. So as she's sitting there holding this cup by the lip with hot coffee all over her arms he just stared at her and did nothing to help. Instead of taking the cup from her he asked if she would like him to remake the coffee for her. Could you imagine ordering from a restaurant, then having the waiter spill the plate all over you. Then question if you wanted the remaining half of your meal remade? BTW, that's the default setting for when you horrifically screw up someone's order. At this point the coffee should have been free with a hundred apologies. They still took her card and charged her. The real kicker is coming now.

Instead of remaking the coffee, they just topped off the same cup with water. As she lifted the cup from the cup holder in the car the lid came off and the coffee spilled once again all over her. This time on her lap and all over the seat of the car. She called me to tell me what had happened and I told her to go back and speak with the manager about it.

The manager refused to speak to her away from the counter. And just started with a blank face the whole time she was talking. The final resolution was the manager refunded the original coffee that spilled twice due to incompetence. And made a fresh coffee to send her on her way. I'll now be spending my own time cleaning the white seats that are in my car that are now coffee stained.

I hope corporate sees this. And I'll likely send an email about this issue. But I'll refer to Leibeck Vs. McDonalds for anyone who is unfamiliar. This location is a joke. And goes far beyond the common "not getting the order correct" situation that we frequently see at Starbucks. To think that there's people who believe these workers should be paid above minimum wage. These workers specifically don't deserve minimum wage, let alone above. Earn your money and do the basics of your job. Or quit and make way for someone who will. And remember your job is customer service. You just happen to sell coffee.

I would avoid this location at all cost. At this point I will look for an other than Starbucks for my coffee. Thanks for costing me 10 times the coffee price in time and materials to clean up your mess that you clearly don't really care about. If corporate contacts me we may just accept a resolution. If not, we have the whole incident on a dash cam and maybe we just talk to an attorney and use Leibeck as president. I'll update this review with the real resolution...

Updated Sept. 2023: I do not understand how customer service continues to be so horrible here. Clearly staff are not receiving any training and doing whatever they want.

I ordered a basic standard cold brew and it took 10 minutes for them to prepare. Keep in mind, there were only three other people in the cafe, and a couple cars in the drive-through.

I was patiently waiting and the staff completely ignored me. I made eye contact with all of them at some point, and none of them said anything. This was probably because they were moving as slow as molasses while gossiping. Like, omg, did you hear what happened to Jimmy and Nicole? One of the gossiping Nancy’s even gave me a dirty glance like why was I standing there? Two more couples walked in and were also ignored for a couple minutes, one couple walked out.

I finally got my drink, and it was made wrong… Starbucks needs to clean house and hire a new set of employees.

Original Review: Not sure what has happened at this location, but customer service went down the drain… Second to Last Visit: I asked “sorry to bother, but can I please have my drinking shaken together?” The barista immediately snapped “well you should have asked for it on the app!” It’s literally not an option on the app... Then he said “yeah, wait.” I then watched him grab three new tickets and make all drinks. He was just waiting for me to get upset and leave. I ended up asking another barista and she immediately did it. Last Visit: I was the only one in the cafe waiting by the pickup station. The barista was making drink after drink for the drive-through. She didn’t acknowledge me, didn’t ask for my name, just ignored me. Another employee found a cup set off to the side and finished making it. It was my cup… Wondering what will happen on...

This used to be my favorite Starbucks to go to before work in the morning. Until I started having and employee by the name of Alice started helping me. She's very very rude. The first time, I order a Bacon, Egg and Gouda sandwich and a Venti coffee. I had totally forgot to order a side of avocado spread. I asked her if I may have one. And she tells me "You have to pay for it" but the way she said it was if I wasn't going to pay for it or if I didn't have the money for it. So I told her, ok no problem how much? So o can pay for it. Then she goes to say "Next time place your order of avocado spread before you come to the window" very very rude and unprofessional! I told her that I had forgot to place the order. And I apologized to HER because I know it's always busy. And she just closed the window on me. Than the second time I came to order, I ordered a drink that came with chocolate drizzles over the whipped cream. So she gives me the drink without the chocolate drizzles. And I simply asked politely about it. And she goes with an attitude eat again "I'm out" at this point I'm annoyed by how the way she continues to talk to me. So because of her I will never shop at this Starbucks ever again!! People should really learn how to treat people, especially working in the customer service field. The StarBucks across the street by Little Ceasar's has really nice employees so does the StarBucks on Blackstone...