Starbucks — Restaurant in Fresno

I never thought you can get so disrespected by a barista at Starbucks, when Starbucks should be a place where you get a peace of mind. Today I received terrible service from the barista at the drive-thru line, a simple drink as an iced coffee with vanilla and creamer took a turn on part of my day, during the lunch hour. I'm not so mad that the coffee was messed up, what I'm upset about is how the situation was handled. First the barista gave my drink to a car ahead of me not paying attention, then my drink was made incorrectly and then when they finally got my drink right they didn't even mix it up ( as a former barista/supervisor of Starbucks I never served an ice coffee that had syrup and cream unmixed, pure laziness). The mistakes that were made there was no apology from the barista that was taking the orders instead we got a whole eye roll, her saying that she wasn't the one that made it and a drink thrown at us, not okay. The manager or supervisor there did give us our money back but did not really address the issue, instead he wanted to talk about the 40 hours he had done this week, how the baristas are having a bad day, and how he does not have a social life (just excuses rather than taking accountability for his employees actions). In the future I highly suggest if any mistakes are made you apologize to the customer first and make sure that you have the correct order for their drink. It's really...

This is the location nearest my house and I will start driving further to avoid it, as there always seems to be an issue. Last visit I ordered online, an iced tea with no sugar, I walk in and try it and it’s sweetened. No big deal, I just go and ask them to remake it with no sugar. I could tell the barista was annoyed with me, but whatever. I’m paying $4 for iced tea, so I want it made correctly, but I’m smiling while I’m standing there. She brings me the tea and then tells me that next time I need to get the order right by selecting no sugar in the app, because the sticker didn’t say it. I told her I had done that, and she rolled her eyes and said “whatever, then have a nice day.” So, at this point I’m annoyed. I pull out my phone, look at my previous order, and sure enough it says No Cane Sugar right below. I wanted to turn around and show her but she was helping the drive thru. I’m a full time waitress too, and I understand that it may have been a system error and not their fault, but I would never confront a paying customer like that and try and make them feel bad about the mistake. Very unprofessional. Won’t return, there’s too many other Starbucks nearby that don’t give me grief with...

When a person walks into your place of business and asks politely to use the restroom, you need to realize a few things: 1) Unless the answer is immediately "yes," regardless of the reason, you are telling that person they are not viewed as a human being with intrinsic value and dignity, that you do not respect them, and that you do not follow the social contract of hospitality that is baked into our culture. 2) Telling that person "you have to buy something" will not positively affect their willingness to buy something. If anything they will buy less, tip less, or buy nothing at all. 3) Many people work out of their cars and go to places of business not primarily for the goods they sell, but because of the hospitality and dignity they offer by providing a clean restroom that you don't have to beg to use. 4) If someone is asking to use the restroom, they need to use the restroom Now. Asking or implying that they should pay for something first is telling them they need to be in physical pain for however long it will take to pay. Put yourself in that person's shoes and feel how disrespected you would be if someone did that to...