Jersey Mike's Subs — Restaurant in Frisco

This location has always gotten it right so I am not going to take that away from them, but my most recent evening visit back on 1/20 was one I did not care to have from a customer service perspective. I ordered (2) sandwiches and was clear in asking for extra bacon. While I was waiting the (3) younger male employees became distracted by a female employee from Dunkin Donuts who walked in and gave the Jersey Mike's employees a free box of donuts. She then proceeded to ask the male employees if they wanted anything else free?? Of course they started asking for shakes and other items and in being so distracted, simply placed 1 of my sandwiches on the counter next tot he register and not on wrapping paper. I immediately called this out and they attempted to tell me the counter is always wiped down, although me not witnessing it was not believable.

I simply took my sandwiches and left, only to discover at home that my bacon was left off my sandwiches... Not...

Jersey Mike's has been one of my all time favorite places for cheese steaks! I DO NOT make this statement lightly. I have gone to dozens and dozens of sub shops. From holes in the walls to chain locations. From the east coast to the west coast. I really, really like my cheese steak and so I always search for good places... Well, Jersey Mike's is my constant fall back, which is really surprising because it's rare that a big chain franchise makes my top spot for a fav! Now, all that said, this place was outstanding, even for JM's standards. The sub was piping hot, I actually had to let it cool down - great job guys! Staff was very efficient with their time. The place was very clean, and the Big Kahuna, of course was...

What can I say about this Jersey Mike's location. Zack and Concho have exceptional customer service skills. Our office Keene Luxury Travel is right behind this location and we eat here almost everyday. I always get my bread hollowed out. Went here today walking in the rain with my co-worker to get Jersey Mike's, I said I forgot to tell you to hollow out my bread but Zack already knew and did it without telling him. They always go the extra mile not just with us but when in line treat all customers the same, and I have to say the music they play I love it.

Best Regards, Penny Stafford and...