Vitality Bowls Frisco - Starwood — Restaurant in Frisco

Vitality bowls is one of my favorite chains. Been loyal to them for a few years, use the app, etc. I’d never been to this location but it’s right by my place so I decided to pop over there to use their Fathers Day promo. When I walked in at 6pm, stood there patiently for awhile but received no service. Then another guy walked in from door dash. When a kid popped out from the back he asked for the order. Turns out they never made it so he casually went to the back to do so. About 5 mins later he comes out with the guys order, hands it off, then immediately goes to the back, still not even acknowledging myself as a customer there. I waited 10 more minutes. Nothing. Walked out and took my business elsewhere. Never seen anything like it at a VB, but now I see why this locations ratings are so low. Sad. Great location, I’m sure the...

I have been a customer for two years and I was so disappointed with my experience with this location today. I purchased a kids bowl and a large vitality bowl for curbside using the app.My son does not like bananas so I requested kids bowl with no bananas on top and to substitute blueberries. Ive ordered this many times before. When I received the bag with my items there was a note on bag to please pay for blueberries next time implying that somehow Im getting something extra for free.I was confused so I called and was told you are charged to substitute. These smoothie bowls are already extremely overpriced but once in a while I treat myself. Then I open my "large" smoothie bowl and its only filled up halfway. Thats how you lose a...

Update Sept '24 It had been a couple of years since my last experience with them so decided to give it another go. Ordered acai bowls and smoothies through the doordash app. Everything was fine until I found a brown hair in one of the bowls. Picture attached is of the hair after I wiped off the acai. Gross. I guess they haven't improved their operations much. Acai bowls were pretty good, though service has room for improvement in pace and professionalism. A couple of teenagers were manning the place and were less interested in the customers than a friend visiting the store.

Also I was disappointed to see the contents of a 'large' order only filled about 80% of the bowl. Hopefully it was a mistake and they aren't trying...