Blaze Pizza — Restaurant in Fullerton

Been goin to this Blaze location for more than seven years. took my mother, wife, and mother law to dine in around 8pm. I noticed the prices were raised at this location recently. We were fine with it until but lately, this location is keeps hiring young staff who really make it hard to enjoy the food and get our moneys worth from it due to the customer service. We faced issues with the staff. Usually There were about 4-5 behind the counter, yet none of them were doing their jobs right. Like it seems they are distracted or they are high, cause they are numb when you talk to them and its a shock to them when you ask them to do there jobs or for the things you paid for...They were not responsive when I would ask them such to add on items which I paid extra for. Our food was undercooked (dough and cheese) recently and what made me want to make this comment, was I was outside taking a call on our last visit and asked them to call my mother in laws name when the food was finished since she is hard of hearing and cannot get up often, so she can't stand and wait for the food for long periods, instead, they did not call any names when our food was done, making the food we ordered cold. When I addressed this a young man slightly overweight with glasses who said was the manager,, said I had an attitude, that I am wrong, if I don't like it then leave, also another young lady with huge eyelashes and a baseball cap, gave me dirty looks and was talking about me and my wife to the employees, thats not polite man... I was surprised, these kids are employed because of our money and business. Esp in this economy I think they need to know better. This made us uncomfortable to come back due to the disrespect and lack of customer service from the staff and quality of food. I sadly feel motivated not to come back anymore, I was told to make this comment public for others to be aware. I think the division managers need to do an audit and revision of the staff on this location. Might try going to the Buena Park downtown Blaze and see if...

Zero stars for negligent service. I ordered two 11" pizzas 3 days ago. Went to Costco and ordered on mobile just so when we were done, we'd be able to pick up. I usually go to Orange Blaze Pizza, but since this one is very close to a Costco, I thought, that would be convenient. Ordered on their website through my phone at 4:30pm, scheduled for in-store pick up at 5:15 pm, plenty of time for them to prepare it... or so I thought. We do our Costco shopping, with plenty of time to spare.

We actually made it just in time at 5:15pm. Go in, pick up station is empty. So I check in with the cashier, and ask her if it's ready for me to pick up. She said they were about to put the pizzas in the oven. I won't lie, I was disappointed it wasn't ready at the time I scheduled it for, but I could wait another 10 minutes. Then after waiting until 5:30, cashier comes back to me and said they were out of a gorgonzola cheese, which is fine, however, why wait so long to inform me? My phone number was in the online application at check-out. They started on it so late, and then finished my boyfriends so early.. Why wasn't it both made at the same time? My bf was especially mad because he wanted his food piping hot, fresh out of the oven. Literally, the brand is BLAZE. Not cold pizza. People who ordered after us, (want to reiterate this was a 4:30pm mobile order, so technically, I ordered nearly an hour ago) pretty much got their pies first. Didn't leave until 5:45pm. Never coming back to be honest, and we shop at this Costco often.

I like Blaze, but I hate their service, enough to make me not come back. Don't recommend this...

After a previous bad experience at this location, we decided to give it another try. We ordered a build your own pizza, and when we asked for extra minced garlic, we were told we would be charged for the extra topping. Really? For minced garlic? I can understand charging for extra meat, extra cheese, or extra premium veggies like roasted bell peppers, but extra minced garlic? That's almost like charging for salt & pepper. When we told the employee we've never been charged for extra garlic at any Blaze Pizza, including this location, his response was that the owner was really watching them and being a stickler about extra toppings. Wow! We can order one of each meat topping and one of each cheese topping, but we will be charged for extra garlic?

We had been visiting this store 1-2 per week for almost 2 months after visits to our mom in the hospital at UCI. One Saturday night in February after a long day at the hospital, we stopped by this store for dinner, only to be told that they were too busy to take in-store orders because of a large to-go order. They told us it would be a 45-minute wait to even make a pizza! We were flabbergasted and frustrated, to say the least.

Maybe the owner should focus less on charging for extra minced garlic and more on hiring a crew to keep his/her business clean and inviting. When we left at 10 pm, the restaurant was completely empty, had only 2 out of 5 staff doing something other than talking, but almost every table was dirty and the...