Chicken Express — Restaurant in Gainesville

We have eaten at this business forever new and old with never any issues until today went through the drive thru and the girl taking our order was not customer friendly We repeated our order still got home with diet coke even repeating it twice regular coke easy ice . We was met at the window by a young man that looked like he had the worst day ( which he could have) not a thank you or nothing kinda rude We got home. The fries were old so was the okra one of my thighs the meat was so black inside not the outside was scared to eat it This was very disappointing because thr service and food quality from the past was amazing we drive 30 miles to get this chicken because I refuse to eat in our town at our chicken place So there needs to be maybe some extra...

The facility was very clean and inviting! From the time we arrived, the staff was super friendly, helpful and conversational. I don't know if the gentleman was the manager or owner, but he and the team member at the register answered questions asked about our group that came in and provided great feedback on what to order (rolls at lunch and evening are the best!). He even came by the table to check on us all and be sure we had all our order. That food basket in the picture, those are FRESH tenders! And let me tell you don't miss the fried okra! Also, there was nothing on the payment system asking for...

Your so called blonde manager at 7:21 on Wednesday the June 12th. We were sitting in the lobby waiting on food while it set under the heater for 30 minutes. We were the only ones there. I ask for my food and was shoved it with no apology and when I turned my back my mother and son saw her roll her eyes at me. I ask for her name or someone to complain to and they would not give me a name or give me a number to complain. So here is my complaint and you lost...