During my last trip to Keke's I had a very disappointing experience. While the food remains amazing, and may be one of the best breakfasts in Gainesville, and my server was exceptional, the prices have gone through the roof.
There was a blueberry stuffed french toast, 10.49$ and I asked if they could add bananas to it. I was told that it would be a small upcharge. However, they charged me an additional 5.49$, twice, for their "Create your own Stuffed French Toast Combo", which brought the total up to 21.47$, and somehow twice as expensive is equivalent to a "small upcharge." I added bacon and cheese to my home fries, and was charged an additional 2.99$, but when I reviewed the menu later, I realized that regular home fries as a side are 5.49$, and bacon and cheddar home fries are 7.49$ only a 2$ difference, so why was I charged 2.99$? In my opinion, it made no sense.
One of our children, who is 8 years old and clearly a kid, ordered a large pancake and asked if he could have two at the restaurant. The server assured him that one pancake would be enough and was sufficient. Rather than paying the 5.49$ for a kid's pancake, my 8 year old son was charged 9.99$ for an adult pancake; it probably wouldn't have mattered to me (had I been told, since he did indeed receive an adult pancake, and finished it) but I was never informed about the charge.
Additionally, my wife and daughter also had additional charges on their meals. While minor, it was enough to bring our overall breakfast for our family of two adults, a teenager, and two children to nearly 108 dollars. This is bordering on outrageous.
The location and ambiance of the place are fantastic, and service and food has always been good, but I find that in good faith, I would have a hard time recommending it.
Especially regrettable was the fact that we had to leave after the meal (on a Monday morning) and I didn't observe my receipt until the following evening. Because of car issues, I didn't get back to the restaurant until Thursday. However, when I did return, I approached the manager on duty; and he promptly dismissed me. The person I spoke to didn't name themselves, but basically asked me why didn't you take care of this while you were here on Monday, and why are you asking for a refund days later (I never requested a refund, never even mentioned it, I just said I wanted to talk about the bill), and told me they were "very busy", which they were, and there was nothing he could do to help.
After feeling completely dismissed and treated poorly by the management team, I made up my mind to complain to corporate, something that rarely happens to me, and contacted their main franchising office. It has been two days since I made the request to Keke's Gainesville, and I haven't heard anything back from Keke's corporate or Keke's Gainesville.
To say the least, I think it's best to stay away at this point, and if I hear back anything, I'll update my review.
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