Starbucks — Restaurant in Gainesville

This is by far the WORST Starbucks I have EVER been to! They refused to make my iced shaken espresso the way I order it at EVERY Starbucks across Texas and Oklahoma because it goes against their “procedure”. I get this drink twice a day and never had any issues. This lady tried to tell my husband, they CANNOT make an iced shaken espresso with whole milk on the side… It HAS to have the milk IN the drink which is a LIE. I have ordered it the same way forever and it is always $6.01. The only reason that I do not get the milk IN the drink is because they put WAY too much. I need a half full pup cup. She said she had no way of ringing it up the way that I order it. That pesky little “ask me” button just WOULDN'T suffice! I pay for the whole milk ANYWAYS as it comes in the drink but because I wanted to pour it in myself, she refused. I don’t need a tall cup of milk, I don’t even need a short, I needed a tiny bit. I order it this way to keep from having to have it remade seeming how nobody knows what a “tiny splash” means. Basically ole Gina thought I was trying to screw the company by getting the milk that COMES IN THE DRINK on the side. I’m baffled. In 12 years, I have NEVER had someone tell me that they absolutely CANNOT put my milk in a pup cup on the side. She told me I need to order it as an iced espresso with a tall cup of milk. BUT if we are “following procedure”, an iced espresso is NOT shaken. It was all avoidable she just wanted to be as difficult as possible. I’ve never experienced someone so incompetent and petty. She definitely DOES NOT need to be a manager. Went up the road a few miles and ordered it like I do at every other Starbucks and the lady made it perfectly...

Would have chosen ZERO stars if that had been an option!!! Pam, the mgr on duty @ 9:15 am 1/19/19, was just INCREDIBLY rude to me. I ordered my coffee with steamed heavy whipping cream and I ordered well done ham/cheddar/peppers egg bites....extra well done. My coffee was room temp so I gave it back and requested sweetly that it be remade with steamed hwc. Not the best customer service attitude BUT it was done. I didn’t touch my eggs until I drove around the corner (6 minutes) to HD...because they’re typically much too hot to eat right away. I get them extra cooked because I want the egg hard versus “wet” so I can choke them down on my diet. I, 6 minutes after getting them, opened them and they were NOT “cooled off”...they were COLD...refrigerator COLD. I drive back over there and explained the issue. This time I was not sweet. I was not hateful but let them know I was very annoyed. Pam told me she watched them cook them herself twice so there was no way that they were cold but were simply cooled off. I explained to her AGAIN that I get these 3 times a week and I also felt the cold outside and stuck my finger in to the VERY COLD inside. She shook her head and told me “no way” but would cook more. When she brought more I told her she owed me an apology. She refused and had a very antagonistic attitude. I will NEVER visit this site again. Over Christmas last month I bought over $600 worth of “thermos bottles” and gift cards. I stop in 3-5 times per week. No more. She is a liability to your company’s income. I am a customer and I was treated like a lying...

I met a potential client here for the first time at the Starbucks in Gainesville, TX today. The music was blasting out of the speakers as loud as possible (which apparently, according to the immature teens on reddit, they think the music is there for the baristas and not for the customers' sake.). There is no possible way to hold a conversation, show a presentation on a laptop w/ video, to write, to read, to learn or to work.

Businesses are here to be customer-service oriented. It's clear Starbucks is not: and it's not just limited to Gainesville, TX. They could care less about the people visiting.

Btw: almost no one is ever in this Starbucks according to everyone in town, and it's because of their obnoxiously loud music.

Why even have wifi if you're not creating an environment that's meant to allow for phone calls, reading, writing, focus and work?

No, it is NOT about the baristas. All businesses are there to serve customers. The sooner Starbucks understands...