Domino's Pizza — Restaurant in Garden City

The worst experience!! I ordered a delivery pizza at 6:42pm . The lady took my order got my address and gave me my total. We waited and waited .. at 8pm I called and spoke with a guy named David about my order. He said they were busy and he asked for my address. He said the driver was out with our order and it should arrive in minutes. My daughter and I kept looking out for the driver as i assumed It would not be long. At 8:25 I called again, this time no one answered, I called 10 times and let it ring for a while. I figured they had called ID and knew I was calling to check on my order. I used my son's phone and sure enough they answered. I asked to speak with a manager, he said he was the manager (David) and I know it was the same guy I had spoken to earlier that said my order was on it's way. By this time it was 8:35 I honestly did not want it anymore , but my kids had been waiting so long they still wanted to eat pizza. He asked for my information for the third time. I asked him to check his computer and tell me exactly where the order was. He said there was No order in the system for my address !! I could not believe it. He should have caught the error a lot earlier had he checked the computer instead he lied saying the order was on its way. I asked him if he could get my order asap. He said they were busy and it would take 45 min. And he still wanted to charge me! I told him I was gonna pay 0. It was around 9:35 we finally got it. Never ever will I order from Dominos . I have never had problems with papa John's...

I would love to give a shout out to Domino's I'm sure it's been a rocky start working out all the kinks and trying to fill so many orders in a timely manner. I can't even imagine. I'm sure you have dealt with some unfriendly people, I would like to say THANK YOU!! we stopped in, our order was taken very quickly we were told it would be 45 minutes before it was ready we decided to leave and come back. We hadn't been gone 5 minutes we got a call saying it was read! We went back pulled up to the pick up window. We were greeted and handed our pizzas! Super hot and delicious!! half as greasy as pizza hut and great customer service! Keep it up! We will deffinately be back keep in mind any one reading this... This store opened last week for all the 1 starts and negative comments. Come on. Any one who's complaining I'd love to see you open a store and please everyone in the...

Ordered a pizza at 10:30 IN THE MORNING. We were order #7 OF THE ENTIRE DAY. Ordered to be done at 5:45 PM. Our order wasn't even up on the screen in the store while waiting and we already paid for it online. Waited an hour later and pizza still wasn't done. Every time we asked what the status was they either lied to our faces or ignored us. We were told multiple times that our pizza just went in the oven. Just 10 more minutes. And they're telling customers to come back in TWO WEEKS when it calms down. That is not how this works. You are supposed to be trained beforehand and definitely NOT lie to a room full of people. Now we've waited an entire evening and have no dinner out of it and still have to drive 40 minutes home. Some of the poorest customer service I've ever seen. Good ol'...