Staples — Local services in Garden City

Printing service is ridiculous here. I sent in an order the day before. I went in that night to see if it could be done the following day. I was assured that they had no other print jobs and it would be the first one done the next morning. I went in the next day to check on my printing at 12:00 pm. Still had not been finished. I then called again at 4:30. My printing still had not been finished because there were “rush” orders in front of mine. Not sure how my 10 copy job got pushed back over 3 orders when mine was the first job on the list for the day. I was told “well we had issues with centering” however I never once got a call to resend my document I needed printed. Then I was told “my boss told me I had to do these orders” I then asked if my 10 copy print would be done by the time they closed.. I was put on hold as if they had to check to see if a 10 copy order would be done. Will anything be done about this review? No probably not. This is just how our society is and how poor the people skills and costumer service is at...

I’ve had a number of bad interactions at this staples. I brush them off usually but today I felt a review was needed. A young lady at the Amazon returns was very rude. She had no sort of manners or customer service etiquette. I understand it was simply a Amazon return but she made it seem she wanted nothing to do with me. As I waited in line I always wait for a “how can I help you” or “I’m ready for you” since I wasn’t sure if she was ready for me. She just stared at me and another employee next to her told me she was ready. I politely asked her if I needed to remove labeling on my box and she replied with “idc I’m not even going to use that box” at the end of my interaction I asked her if she could throw away the box for me and she responded with “well yeah that’s what I was going to do” if you’re going to work customer service you need to be professional and courteous. She was wearing an oversized blue sweater very young didn’t get her name. A please and thank you is not too...

I readily give five stars to Staples, Garden City, KS based on the customer service I received when shopping for two new computers. I was served by Emily, the tech associate who also happens to be the store manager. She not only knows her field, but she understands her customer (me) and my ignorance of the tech field. (I use it; I don't understand how it works.) She made quality referrals for the two computers needed (a desktop model for my 87-year-old mother and a laptop for me) and then oversaw the transfer of data and information from our old computers to our new ones. She was pleasant and engaging, and I appreciated her handling of situations within the store that came up in my presence in which she treated both the customers and the associates she oversees with...