IHOP — Restaurant in Gardena

My daughter picked this IHOP for her lunch after a birthday jump at SkyZone. We (seven) were greeted and seated immediately. Many empty tables but I figured maybe we were in between rushes….. Our waiter greeted us and dropped off many packs of plastic fork/knife/ napkins. He apologized and said metal ones weren’t available at the time. I thought it weird because the only time I get plastic utensils is when my two year old is eating with us. I asked him to at least get me silverware since I thought maybe the kids wouldn’t mind the plastic. (I had a group of six 13 year olds with me.)He assured me it was OK and took them all back. He took our order and went off. Our drinks came out. I never got my soft drink or water. At that point I just drank my daughter’s drink since she didn’t want it. Another person started bringing the food out when ready. He left plates that we didn’t recognize but told me that he’d “drop the plates and send me the waiter right away.” In total we received two extra breakfasts and one appetizer platter that we didn’t order. I asked that they be removed since I didn’t feel right keeping food that may belong elsewhere. We were left staring at our plates without silverware. I watched as another waiter gave out actual silverware to other tables and eventually got to us. Had metal utensils in a bin on a shelf along with the condiment bottles all along. My steak was soggy and there really was no care on the presentation of my food. My mashed potatoes looked like they were just flung out over my meat juice, or green bean juice…. I tried to make the best of it but one of the kids said it was the worst service they’d ever received. I thought it but didn’t say it! Refills were never offered and the kids had to wait and ask repeatedly once they were able to catch the waiter. To me this kind of service really did deserve no tip, but I still did as a courtesy. At the end I stood there for a long time trying to pay at the register while watching the person at the register walk back and forth acting busy but not really doing anything. I considered just leaving to see if they’d even notice. That’s when it all made sense….. just like me, many customers probably ate there once and vowed never to return. I ate, I tipped, I paid, but my experience at this specific IHOP was not outstanding and stood slightly below mediocre. Suggestions: train waiters better, food presentation goes a long way, don’t replace silverware for plastic, and be observant of the customers and their needs. I can only speak to my experience and hope that management pays attention to the reviews and makes changes that can improve...

Me and my wife had a terrible experience. Its a shame because we always pass by Gardena California and are big fans of ihop. First of all we got there and they didn't even take our names down or anything, so we were unsure if they knew what they were doing, but we ended up being seated and we noticed there were no condiments on the table. We had to ask for everything we needed for our food. I asked for an orange juice and they filled it 70% of the cup. I didn't say anything about it, but they charge way too much to be serving a bad amount of my drink, and my wife was brought her coffee without any creamers or sugar and had to wait like 10 minutes just to get it. My wife then was given her food and my food wasn't ready yet. I waited 20-25 minutes to get my food and my wife's food was starting to get cold so i gues we just ended up sharing the plate because my food never arrived. I then questioned the server about it and she had told me they barely started making it🤦‍♂️i told her they can just cancel it. After that i noticed that it bothered her and she then stop coming to our table. I had to get help from another server. The bad waiter had on glasses, had pail skin, and had her hair slicked back in a ponytail. The other server was more understanding and offered us a dish on the house but we kindly turned it down. Our bad server then made our check and over charged us and all she said was, "sorry bout that". Y'all gotta stop hiring people like this. Sad to say its the last time I'm ever coming back to that ihop. Aslo, $8 for a milk shake is waay to much to charge. I regret asking for it after i seen that price. Maybe i was overcharge by the bad waiter. I dont even...

Sadly this store should be called the International House of Disappointment.

The staff and patrons looked equally despondent/desperate. We could have perhaps seen similar sentiments at the Hustler Casino Slot machines across the street. The staff were friendly and apologetic but take out orders seem to take priority over in restaurant patrons.

Our table waited 15 minutes for our order to be taken, 40 minutes for water and an hour 20 for all of our food to be served.

None of the food was hot, tepid at best and one plate came 20 minutes after the first three. Several tables left prior to getting food.

We asked for water without ice ( we got ice after waiting 40 minutes), asked for lemon wedges (they never materialized) and one plate was almost completely wrong. Another plate we ordered extra crispy has browns, almost no brown was detected. At that point we were delighted we might soon go home.

The Nashville Chicken and waffles was salty.

They seemed short staffed, apparently someone quit that night just before we came in, however staff said nights were "always like this."

The place didn't smell of food at all, for a time no food came out at all (30 minutes+). It mostly smelled like cold old mop water.

The facilities are relatively up to date and appeared clean. The lights were...