Starbucks — Restaurant in Garland

This unfortunately, is not the first time I’ve experienced poor service at this location however, this most recent visit was enough for me to determine it’s not worth returning. Wednesday I came in and ordered 2 drinks & 2 pastries. At the time I had walked in and already placed my order there were only 3 customers other than myself in the shop. And at minimum 4 baristas behind bar not including the cashier. It took 15 minutes for me to receive my first drink and pastry with an additional 10 minutes of waiting only to be handed my second pastry without my 2nd drink. When I noticed many customers that had come in after me had been attended to and were given their completed orders before mine I went and spoke to a barista explaining I had already been waiting 30 minutes to receive my order can I please get my drink. She said “we’ll get to it but it will be an additional 5-7 minutes” (mind you most of the baristas behind the bar were on their phones talking while I saw only one person actually working on drinks) cut to 15 minutes later - I had already been in the shop for nearly 45 minutes I was never given my 2nd drink while other customers that came AFTER me had already been attended to and left. I demanded a refund for the inconvenience and walked out. HORRIBLE SERVICE....

This Starbucks was the most disappointing one I've been. No hello when entering, waiting for someone to greet me and take my order for a long time. It seemed like the employees were moving in slow motion. The drink I ordered was NOT made correctly, but the person making it wanted to argue with me so I took it and ran. It was very early morning and it could of ruined my day if I'd let it. My experience at this Starbucks was definitely Not what I'm accustomed to having. I order this drink several times a week/month. I should know what it looks like and tastes like, she blended this drink and it's not supposed to be blended. For over $5, I want what I order and not some version of it with a lot of SAS to go. Is that too much to ask? I've never said or written (in this case), one bad word about my favorite coffee shop. I'm not too happy about this one shop and although it's the closest to my home, I doubt I'll be visiting it again. My 1st and last time at this shop. It wasn't until the lady who checked me out saw that I picked up the card with the General Mgr.'s phone number on it even bothered saying " Have...

Staff is extremely friendly and always gets my order correct. They remember almost every customer's name when they come in the next time and even some people's orders. They are always smiling and are social but dont let it hender their job. The atmosphere is wonderful and they make you feel like you are their friends. I love going and will continue to as long as i can.

Management is different and none of the staff are the same as when I did this review 4 years ago, this used to be my go to but the experiences and service and just the sense of friendship and community is gone, now it's just like any old business/coffee shop, and they decided to start doing the deposit before they close to leave father making it to where you can't use any cash at all 30 min before close, it's freezing and I was hoping to enjoy an old favorite a peppermint hot chocolate, and now I can't because all I have on me is cash. I'll continue to go to the other Starbucks, they have that service I love and aren't more worried about going home than...