Nothing Bundt Cakes — Restaurant in Genoa Township

God help you with this place if your phone's glitchy b/c they're so draconian about their policies, they forget that you're a paying customer.

I had tried to call this store to let them know I would be there according to their current "curbside only" policy, but my phone wouldn't ring through to them (my guess is that this is a combination of my carrier and their provider, so this probably isn't 100% their fault). So when I went up to the door to try to communicate with them, a woman came from behind the counter to point at their "call ahead" sign and to yell "you have to call," but DIDN'T BOTHER to stick around by the door for one more second so that she could hear that I couldn't get through to them. Fine.. run back to my car, get my phone.. try again.. can't get through. Finally, someone came out to load a car, and on her way back, I tried to tell this person that I had an order to pick up. She just side-eyed me and went into the store without even acknowledging me in any way. FINALLY, when another customer came up, I was able to voice my concerns to a gentleman who gave me my order.

If that's the way this place is going to be, I've instructed everyone that we're suspending this vendor for a year and will find someone to buy cakes from (won't be tough) that can at least give us a modicum of customer service during these times--other businesses seem to be able to do it. Within a year I'm sure we'll have no problems finding people who make better cakes at better prices WITH decent...

People with Gluten Intolerance Beware!

I visited Nothing Bundt Cakes yesterday to try to the Gluten Free mini Bundt cakes. I am aware that this is not a dedicated GF facility. However, the amount of cross contamination must have been astounding because the horrible violent reaction that I had just an hour after eating the cake was shocking.

Many business in the area are not dedicated GF facilities but the care they take is evident because I have never had a reaction. Using dedicated trays, cutlery and new gloves goes a long way to prevent making a customer sick. I regularly eat GF subs at Jersey Mike’s and donuts at Donna’s Delicious Dozen and have never had a reaction.

Advertising GF products just because they’re made with GF ingredients is pointless if you’re not going to at least try to prevent cross contamination. I am terribly sick today and spent money for the privilege to feel like crap.

I definitely won’t be returning. Hopefully one day business will take things like GF intolerance and celiac seriously so that we can shop with...

Went in to order a dozen Bundtinis.. was told 10-15 minutes. After an hour of waiting, asked for a refund... I was advised I'm not sure we can do that, I asked to speak to a manager, was to I'm not sure if one is here... remind you while inside waiting 4 other people ordered the EXACT same thing as me, got it within 10 minutes and left.. after confirming I had been waiting an hour they still continued to ignore the fact I had been waiting so long or wanting a refund.... worst nothing Bundt cakes I've ever been too and I will NOT be returning to this location ever again, nor would I recommend it!! All while one poor girl is working the front very busy with multiple people in the back.. yes I will say they were busy but they were obviously good with everyone else's order and to be ignored, denied management or a refund is where I have...