Dunkin' — Restaurant in Georgia

Yesterday morning, I went in to order a maple frosted donut and an apple juice. The total came to $3.37, which I paid using Apple Pay while the clerk gathered my items. After the clerk retrieved the items, he tore up the printed receipt and told me I owed more money. He did some quick math in his head and said I still owed 64 cents.

His English wasn’t very clear, and I was confused. He insisted he had rung me up for two donuts—a maple frosted and an apple spice. I explained that I never mentioned an apple spice donut, but he continued to press the issue. He then called over the manager, a woman, and they began speaking to each other in Spanish.

Frustrated, I asked for a full refund. The manager claimed it was processed and gave me a receipt showing the refund—but I’m still waiting to see if it clears with my bank.

While I could have easily paid the 64 cents, it was the principle that mattered. The mistake was on their end, and the manager never offered an apology. Because of this experience, I won’t be returning to that location.

Update: The refund...

They don't care about customers health issues. I ordered medium decaf no cream no sugar "black" only add a shot of unsweetened french vanilla being that I am allergic to dairy. Also let me have 2 apple and spice Donuts. Only to check my coffee and see cream in when I got to my truck. Brought it back to the young lady reminded her of our conversation earlier that I am allergic to dairy. She remake the coffee now I'm driving and eating the Donuts. She also gave me 2 Donuts with cream in the middle and not the apple and spice I originally ordered. Now I'm running to find a pharmacy to get me some benadryl or something for my allergy. Benadryl makes me drowsy and I drive truck for a living. Very nice of you to ruin my day guys. And they don't answer their phone...

I am so very disappointed in this Dunkin Donuts. I went in for iced coffee. I had an app deal, get a free medium iced coffee with any purchase. Well I decided to get some munchkins. They didn't have much of a selection, only three to choose from, chocolate , glazed or blueberry (my preference is raspberry filled). When I looked in the display, there was a gnat flying in the closed display.🤢I showed the young man the gnat and by this time, the gnat had landed on one of the munchkins. 🤮He nonchalantly asked if I wanted a donut instead, (which were in the same display case).😳 I replied, "No, the gnat was freely flying through the display case." I just bought a cup of water and left. Someone needs to do hygiene training. That was just nasty and...