Krystal — Restaurant in Georgia

One of the doors was locked. I go in, up to the counter and the employee at the counter just stared at me. Said absolutely nothing. So I said "Ummm....okay. What's the package deals - like three or four burgers for $X?" She uses her words now and responds "You want the 24 pack." "Nooooo," I said. "It's just me - a small personal amount." The, what I assume to be manager or shift-leader or whatever comes over and said "5 pack for [whatever the amount was]." "Yes that will do," I say. "Do you want cheese on those?" "No," I reply. She goes to the back says "5 Cheese Krystals," to no one I can see. "Cash or Credit" the cashier says. "Credit," I say. She holds out her hand. She takes my card to the back, to the drive through cash register and does the transaction...Comes back, gives me the card (no visual on the transaction, no receipt), while the shift leader is packing a bag with my 5 cheese krystals. She goes gets the bag brings it back and says "Oh! I need the card again, it didn't ^%&#." "What?" "Your card." Okay, so I tentatively give it to her again, making a note to check my account immediately upon getting home.

At least a vocal greeting or something would be nice. Give me what I order. Let me know they're not fresh (they were cold). Etc....Yeah, no thanks. wth is happening these days? This was ridiculous.

It's not as though things are going to change. Look at how corporate handles the responses; same pat response - go to the website and fill out contact form...lol y'all are sucking. (And look - they actually responded to this review the same way....

The guy that took my order also placed my food in the bags. Now I hate it when those that are handling money also put your food in the bag and they have to place there dirty fingers in the Box where the sandwiches were. Now I asked him did he have to put his fingers inside the box and he was like showing me, it's just right here ma'am it's just right here on the edges! Now my thing is he didn't have to have an attitude when I confronted him about that because you wouldn't want someone place in Merrick dirty little fingers in the box that you're going to eat your Crystal out of cuz I mean the sandwich has to touch the inside of the box if you're going to eat the sandwich out of the box! Am I right people? I know I am. Because when I said something to him when he brought my food, I said no disrespect man... And all he could do was say uh huh... You're fine. And then he just walked off twisting his little butt! I mean if you're going to act like that then go find you another job if you don't want to be there because there are a lot of people who really need a job! Other than that the food made my stomach hurt later on that evening it felt like sharp pains in my stomach! I drink a detox tea the next day I felt better! But I would never go to that crystals again and probably never to another one. Because they don't know what kind of me I keep hearing is kangaroo but I didn't know kangourou had that much...

This was the absolute worst experience I've ever had at Krystal burgers. First, you could barely hear the person taking orders at the drive through. Secondly, when we arrived to the window, the male staff member got an attitude about us not hearing him. When I kindly explained that we couldn't hear him at all, we received more attitude instead of an apology. I understand it if you are doing the best you can with faulty equipment, but the attitude is uncalled for. Third, we were told to pull forward to wait for our order. It was 24 cheese Krystals, 3 large fries, and 3 corn pups. After waiting 30 minutes, I went back to the window to ask what the hold up was. Again, I was met with nothing but attitude. When I went back to the car and told my boyfriend, he went to ask for a refund. At this point over 40 minutes had passed and wr still didn't have our order. He was rudely told that they don't give refunds. And somehow our order was magically ready after 45 minutes of waiting. The rude staff said they gave us 2 extra Krystals for our troubles, but they didn't. (Not that food makes up for a 45 plus minute wait and the rude staff.) After visiting Krystal burgers for over 30 years, I think this is one family tradition that will be dumped. (We have always made it a habit to have at least 1 Krystal burger every trip down to GA., and we visit several...