Subway — Restaurant in Georgia

I had to go into the store because, YET AGAIN, neither the online website nor the app was working to place an in-store pick-up order! I ordered a #10 and a #11 footlong subs. Had to stand and wait a LONG time, even though there was several employees standing behind the counter doing nothing. Only one employee was helping the only customer in front of me, while the other employees just stood around, not bothering to do their job and assist the next customer. So I got my order, left and went home. I pulled the subs out of the bag and that's where the horror began!! My sandwhich, the #11 Club, I discovered had a really LONG DARK BLACK HAIR ON IT!? My initial thought was GROSS! Then it only got worse when I tried to remove it and discovered that you couldn't as IT WAS ACTUALLY BAKED DEEP INTO THE BREAD!! IT WAS LITERALLY WRAPPED ALL AROUND IT AND BAKED INTO THE BREAD! Have these people ever heard of hair nets??? (I thought that was kinda mandatory in the food service industry? Especially when baking, preparing food, etc...) YUK!! I said no way was I going to eat this, drove all the way back to the store, showed the girls who worked there, and they too were horrified and totally Grossed out! They remade my sub, on a wrap instead, as I didn't want to take the chance of another baked in hair experience. But when I got home, too grossed out by the whole experience, I just couldn't eat the sub and threw it away. A Total waste of money!! I'll never look at a Subway sub the same way again. I took several pictures with my cellphone and a detailed video if Subway corporate would like to see this. I tried calling Subway corporate, but apparently they don't want customers to be able to contact them because the menu won't give the option to speak to a customer service agent. Very poor experience and I haven't been back ever since! I have submitted my experience to Subway corporate, so we'll see what happens. Oh, forgot to add, in case you all needed to be further grossed out. The person in front of me being helped... while the other employee was making her sub, the employee turned her head and sneezed. And she didn't stop what she was doing preparing the sub, nor did she step away from the prep counter when she sneezed. I feel sorry for that customer! If that was my sub that girl was making, I'd say No way. Serious issues at this store- in more...

I am disgusted with the service I received here today. I've been to this location a few times and the guys that worked here before were kind and hard working. I am disgusted because the store was trashed and despite my impression of the physical appearance of the store I decided that maybe I would just grab my food and go. When pulling up to the store I noticed the fact that there were at least 3 employees outside in front of the store entrance smoking cigarettes while another person in the store attempted to clean so I go in and start to place my order. Shortly after starting my order all of the other employees who were outside smoking cigarettes along with their two friends come inside and the employees just on the line without washing their hands proceeded to start reaching around my food and taking the order of another person who she knew who had pulled up to them a second before I got out of my car. I noticed that she must have been aware of this womans ordering habits based on the fact that she was making her an Italian bmt with triple the meat. After skipping past me I noticed that she instructed her coworker on the register to ring her up for a veggie sub which is far from the meat monstrosity that she had just gotten for a steal. I only mentioned that because the same green handled knife she used to cut the meat monstrosity with is the exact one she used to cut the actual veggie sub I had ordered much longer before she cut mine. I am very disappointed with my experience at this location today and I think there needs to be accountability for the people who work here and allow them to behave like this. You have to be an example for your employees....

I placed an online order for subs on 02/16/24 around 8:15 PM. When I arrived to pick up my order, the employee informed me that they only had flatbread available and that the specific bread I had ordered was out of stock, meaning they hadn't prepared my order at all. She claimed they tried contacting me but couldn’t reach me. When I asked how they tried to contact me, she couldn’t provide a clear answer and vaguely mentioned something about rejection. However, I never received a call or text, leading me to believe there may have been an issue with my contact information on their end.

I decided to place my order at the next closest Subway, and within minutes, I received a call from them informing me that they didn’t have turkey and asked if I wanted a replacement. Since this second restaurant was able to contact me so quickly, it made me question whether the first Subway was being truthful about not being able to reach me.

Overall, I’m disappointed with the lack of communication and transparency from the first Subway location, and it has left me feeling skeptical about their explanation. The second Subway’s prompt response was much...