Taco Bell — Restaurant in Georgia

I ordered on the app and picked up my order about 20-30 minutes afterwards. I get home and realized that the pizza I was given was veggie. So then I figured I would eat the other items. After opening the bag I noticed that my whole order was wrong. I was given chips instead of cinnamon twists. Veggie soft shell taco and some other items that didn't belong to me. On the bag and box it was labeled my name. I get back in my car and go the 15 minutes back to the store. The line was wrapped around the building so I got out to go in only to find the doors locked. The drive through cashier looked at me and motioned to go around. I showed her my bags and she shrugs her shoulders. I get back in my vehicle and wait another 20 minutes to get to the window only for thus cashier that looked like the actress Precious with a white wig to stare at me when. The window opened. After we had a staring contest of about 10 seconds I asked her who the shift manager was. That is when Malcom came to the window and the mute Precious moved to the side. Malcom proceeds to tell me my order sat there after I ordered it for 2 or 3 hours. I explained to Malcom, 1. This is not my order. And 2. That I was just there an hour ago, which was 30 minutes after I placed the order. A young man came to the front and told Malcom that there were multiple orders for Nikki. I was never apologized to for the misunderstanding nor how rude Precious was. However I could tell Malcom felt bad because he game me extra food that I didn't order. I explained to him that I was ok with the mixup because accidents happen. What I am not ok with is how the drive through cashier was acting towards me and when she shut the window I could tell she was making jokes and had people laughing. This is very...

UPDATE: 08/19/23 UNFORTUNATELY THIS LOCATION IS STILL HORRIBLE, EVEN WORSE THAN MY REVIEW 4 YEARS AGO!! I don't think they really care what's going on here what they serve to people what they send out for delivery orders. I decided to try them again per delivery through ubereats. They literally sent me totally black charcoaled food. Forgot half my order and sent the potato burrito that look like dehydrated potatoes that were so dried out and burnt that you couldn't even chew them. Three black bean Supreme crunch wraps that were so black and burnt that it was literally crumbling apart. This just shows me that neither Taco Bell nor this particular location cares it all about the customer in any way. Be careful save your dollars for a place that actually cares about their customers. See attached photos

Unfortunately like most corporate stores that turn to a franchisee they go downhill. This particular taco Bell has gone way downhill there's some people that care and some people that don't it's kind of a hit or miss. However the owner is charging a lot more and giving a lot less then the corporate stores. I understand about saving a buck but that's not the way to keep your customers coming back. I...

The service at this Taco Bell has gone down to toilet. I ordered through mobile to avoid contact and confusion through the drive-thru. When we drove up after confirming my name, we waited ten minutes without anyone telling us why it was taking so long, until they asked us to pull around to the front. We waited another twenty minutes before I walked in and asked why it was taking so long. I was told it was skeleton staff, that's fine. What wasn't fine was waiting ANOTHER ten minutes, watching as others who were behind me left with their food. I walked in again, and they hadn't even started on my order, ignoring my mobile order altogether so they could serve those behind me. I asked for a refund and was lied to that I could do it through the app where I placed my order. As soon as I went to request a refund, an option that isn't in the app at all, they marked my order as complete even though they hadn't even started on it, denying me my food and making me unable to try and get a refund. It took a very long talk with the joke of a manager to finally get my food. In total, it took me an hour to get my...