Chick-fil-A — Restaurant in Mableton

This restaurant is disfunctional. Their drive-thru was backed up into the street so I thought I could go inside to get served quicker. Not to mention their parking lot is a horrible layout, we couldn't park without having to wait in the drive-thru line. Why is there not a separate lane for people who need to drive around the building? I got inside and there wasn't a line. The girl asks what I want, I tell her and she asks me again. I tell cashiers my order slowly all the time so they hopefully can't mess it up, so she should have heard what I asked for. She gives me my drink and I had to ask if I needed to wait at the pick-up area. She looked kind of "seriously?" Or annoyed at me and said yes. So I go down there where no one else is and wait. The floor was so sticky, it felt like my shoes were going to come off. I asked the young employee behind the counter if they had the purel wipes that are usually at Chick-Fil-A and he tried handing me the sanitization wipes in the big pouch that they clean the counters with. He was so confused about what I was asking for so he asked an older employee who came over and told me they didn't have them but I could use their sanitization dispenser beside the counter. I wanted the wipes to clean my hands in the car after eating in the car. That wasn't a big deal though. But I had to wait over 10 mins for them to bring me my food. There wasn't anyone else waiting for food around me and I didn't see them rushing to give food to the drive-thru either. After finally getting my food and going to my truck with it and driving off, I saw that my sandwich wasn't even right. I asked for no tomatoes and it had them on it and when I went to eat it, my sandwich was cold like it had been sitting for a long time. It was a miserable delayed and rushed lunch for me. I would not recommend this...

My recent visit to Chick-fil-A left me thoroughly impressed with their outstanding order accuracy and the remarkable freshness of their food.

From the moment I entered the restaurant, the staff greeted me warmly, creating a welcoming atmosphere. Their attention to detail was evident in the flawless execution of my order. Every item was prepared with precision, reflecting their commitment to ensuring customer satisfaction.

The freshness of the food was unparalleled. The chicken was cooked to perfection, boasting a crispy exterior and juicy, tender meat. The quality ingredients, from the vibrant lettuce to the ripe tomatoes, added a burst of flavor to every bite. Chick-fil-A's dedication to sourcing the best ingredients was evident in the superb taste and quality of the food.

I was also impressed by the cleanliness and hygiene maintained throughout the restaurant. The dining area was spotless, and the tables were promptly cleaned after each use. This attention to detail further enhanced my dining experience.

Despite the busy environment, the service was efficient without compromising on quality. The staff members managed to keep the lines moving swiftly, ensuring a prompt experience for every customer.

In conclusion, Chick-fil-A exceeded my expectations with their impeccable order accuracy and the freshness of their food. The welcoming staff, commitment to cleanliness, and efficient service made for an exceptional dining experience. I highly recommend this Chick-fil-A location to anyone seeking a fast-food experience that goes...

It is said that culture is created top-down. Branding should be consistent. Therefore, the attitude of management and staff are often the waterfall of the operator. I have never had a consistent branding experience from this location and on May 2, 2025 at 10:10 am (order #11496917), I had the worst culture experience with Wes, one of the managers, who stated that Jonathan Hollis (Store Operator) is the person who gave the directive. I requested egg whites scrambled. The trainee was unsure how to enter the order. I have purchased said order from this location before. I customarily order this from other locations (in and out of state) with no issue. Side note: Order a breakfast bowl with eggwhites, the eggs are scrambled. Wes steps to the register and declines to enter the order. I explain that I have ordered egg whites before and tell him that the word, "scrambled" is typed into the computer. He stated, "Our operator told us we cannot. We don't do that here. All locations operate how they choose." I did not banter over eggs. I said, "okay." He replied, "yep." and walked away. It was dismissive. I called the customer cares number and submitted a complaint with Nikki. Today is 5/6/2025 and the operator, Johnathan Hollis, has yet to respond. I specifically requested that I receive an email or phone call from him. I have seen this location hire many employees and it is no wonder there is such high attrition: the issue is at the top and it...