Jimmy John's — Restaurant in Germantown

I have ordered delivery from JJ's several times because it is simple and easy to use their app. However, they have forgotten side/extra items on my order a few times. I usually just ignore it because it is not a big deal. Today however, I ordered a sandwich with ham, cheese, and bacon (#13), but they forgot the HAM. I called back and asked if they could make a new one, and if they would deliver it or if I need to pick it up. They told me they would deliver it. Well, about a hour and 50 minutes after my call it is finally delivered (about 2 hours after my original order). I live maybe 5 minutes from the store and ordered delivery because I have a migraine. I was grateful that they delivered it, but very disappointed with the carelessness when preparing meals. Unfortunately, I will not be ordering...

I got there two hours before closing no one was in there and I can't say for sure if the guy changed gloves from when he was wiping the counter or maybe he put them on when he saw me approaching i dont think he changed gloves though. So he takes my order. He proceeds 2 scrape the container of Mayo instead of gettin another one he scraped that one for dear life I was disgusted because it was obviously empty & wanted 2 ask 4 a refund after that but I was starving and all I wanted was that. I stayed. He then put 3 peppers on my sandwich all of this while I was the only customer. The sandwich wasn't good at all. It was bland he didn't put vinegar on it nothing. I could have and should have made a better sandwich in my kitchen. Unfortunately I wont...

We used to order from this location all the time until a little over a year ago. The freaky fast has become slower than pizza delivery. It shouldn't take over an hour to deliver a sandwich half a mile away. I'm writing this because it's at least the 5th delivery that has taken this long and I'm just done with this location. I talked with the manager & owner who both obviously could care less. Also, they do this thing where right after you place an order they mark it as out for delivery (even though it's not) I assume to make some metric look better. I will say all the delivery drivers are incredibly nice and none of this is their fault. Just...