Starbucks — Restaurant in Germantown

I was there picking up a third party order. There were customers there as I arrived and there were also customers that came in after me that ordered via front counter. Upon arrival I let the staff know that I was there to pick up an order. I was told and pointed out that it was ready and just needed to be bagged. Ten minutes later I inquired again because I saw that the priority was paying customers first, even ones that came in behind me. The black lady at the front counter whom said that she was the masa’s very snarky, nasty, unconcerned, and rude! She said that they’ll bag it when the get a chance yet she wasn’t assisting anyone leaning down on the counter writing. I asked her name and let her know that I would be leaving a review via google and she said okay, it doesn’t matter very nonchalantly. Customer service needs to be improved greatly. Everyone should be treated as customers at all times. I normally frequent that location as a customer as that’s my neighborhood, however that experience has shown me a different side to how the treat...

I came in at exactly 1:30pm on Sunday 9/21, there was nobody here when I arrived, and the barista working was finishing another drink (a mobile order I presume). As she’s finishing up, about 3-4 people arrived immediately after me and stood in line behind me. I placed my order for a tall latte. The four people behind me all ordered after me. Here’s where it got weird, Somehow everyone behind me got their drinks, and food before me and left the premises as I was still left waiting for upwards of 17 minutes. At this point I’m the only person in the store. I’m not sure why it took so long for my drink to be made, but it made me feel uncomfy because I don’t like confrontation so I didn’t say anything, just waited patiently. I think I would’ve preferred a heads up on what was going on instead of...

I was picking up a DoorDash order and even though I told the first girl I spoke to I was picking a order up it still wasn’t started until a good 5 to six minutes of me standing there! I was told it was being bagged twice it was not and then upon leaving I was left with a snarky goodbye. The blond white women who I assume is the manager has a condescending attitude towards her employees and customers! She is very lowkey about it but if you watch her movements and the way her face looks when speaking to someone or how it sounds tell it all! On top of that she was gossiping with a customer or whoever he was that was standing there and then wonder why people are anxiously waiting on their order! Do...