Whataburger — Restaurant in Gilbert

Luke was absolutely phenomenal. I got mugged while leaving the building and thankfully Luke was there. He caught up the thief and retrieved my phone. After that, I had wanted another burger so I went back inside. Thankfully Luke was again there. I was ordering another burger...

...and then disaster struck.

"Can I get, uh, one of those... you know, the one with the spicy ketchup?" I stammered, completely blanking on the name of the glorious creation.

Luke, bless his soul, remained unfazed. "You mean the Spicy Ketchup Burger? With the crispy onions and the jalapeños?"

"Yeah, that's the one! The Spicy Ketchup Burger! Man, I'm a genius." I patted myself on the back, feeling a surge of misplaced pride.

"Coming right up," Luke said with a reassuring smile.

I took a seat, heart pounding with anticipation. I was starving, and the Spicy Ketchup Burger was calling my name. I imagined the juicy patty, the tangy ketchup, the crispy onions adding a delightful crunch...

Suddenly, a commotion erupted. A woman at the counter was shrieking, "My purse! It's gone!"

Chaos ensued. People were pointing fingers, whispering accusations. The manager, a stern-looking woman with a name tag that read "Brenda," was on the phone, presumably calling the police.

And then, I saw it.

Peeking out from under the counter, nestled amongst the ketchup bottles and the soda fountain nozzles, was a mischievous-looking squirrel. It was clutching the woman's purse in its tiny paws, its eyes gleaming with mischief.

The squirrel, unfazed by the human uproar, began methodically rifling through the purse. It pulled out a lipstick, examined it with curiosity, then tossed it aside. Next came a crumpled tissue, which the squirrel sniffed disdainfully before discarding it.

Brenda, still on the phone, shrieked, "It's in the purse! It's taking her money!"

The squirrel, apparently bored with the contents of the purse, let go and watched it tumble to the floor with a nonchalant shrug. It then scampered off, disappearing into the labyrinth of pipes and wires behind the counter.

Silence descended upon the Whataburger.

Finally, Brenda hung up the phone, her face a mixture of disbelief and exasperation. "Well," she said, "that's a first."

I, meanwhile, was still waiting for my Spicy Ketchup Burger.

Luke, ever the professional, approached me with a sheepish grin. "I apologize for the delay, sir. Seems we have a... squirrel problem."

I couldn't help but chuckle. "Don't worry about it, Luke. I've seen weirder things happen in a Whataburger."

Luke chuckled back. "You have no idea."

He disappeared into the kitchen, and a few minutes later, he returned with my burger. It looked absolutely divine. I took a massive bite, savoring the explosion of flavors.

As I chewed contentedly, I couldn't help but think that this Whataburger experience was definitely one for the books. It was a testament to Luke's unwavering professionalism, the sheer absurdity of the situation, and the undeniable deliciousness of the Spicy Ketchup Burger.

I left the Whataburger that day with a full stomach, a slightly shaken psyche, and a newfound appreciation for the unpredictable nature of fast-food dining.

And, of...

I stopped at your Whataburger on Market Street in Gilbert after Church to place a large order. I was the only one in line to order, NO ONE was behind me or next to me in the other lane, I sat in front of the speaker box for 5 minutes and NO ONE took my order. I am watching the orders ahead of me moving. I start to pull ahead to order at the window and stop, if you have cameras I am in a Black Mustang. I hear someone taking someone’s order but it isn’t mine. All of a sudden I see a red card that was not there when I pulled up for at least 5 minutes, pull ahead of me and gets in line to pay for her meal. Then a man gets on the voice box and tells me how sorry he is for my wait and will be right with me, I am sitting in my car for another 3 minutes waiting for this man or the girl to come back and take my order and they don’t!! I just left. You don’t deserve my business. This is not the first time this has happened to me in your drive thru! I did not leave a review on that one. Do you think apologizing to a customer who has been waiting in your drive thru for almost 10 minute (8 to be exact) while seeing other customers getting served is going to make any customer want to recommend your store for fast service? I am not going to recommend your store for to anyone. I have been in your store and your fries are always lukewarm and burgers are not hot either. Do y’all realize the temp in Az was 101? You have 2 people running your drive thru and you can’t get someone through fast. Ridiculous!!! I am patient woman, thus the reason I have not complained here before, but it today was the last straw. Every Whataburger Store / location needs to make a certain amount of intake to keep it open. I will not go back to your Store /location and will burn gas to go to the one on power Road as their Store is run in a...

Worst experience. I’ve been living in Gilbert for almost 2 years. I work from home and came here on my lunch break, which is an hr long. I waited in line more then 30 min to just pay and receive my shake, not even my food. Came inside highly upset, asked for a manager, to which the gentlemen in the lobby quickly got one. There were three MEN who acted as “managers” come up to me about 3 minutes later and approach me with a whole bunch of excuses. I say acted because In no way shape or form did they operate this store as a typical manager would. They have no control over their crew who makes your food. There is no reason why someone should have to wait so long for food over 30 min. The car behind me got their food before I did, which also adds to my list of concerns. Some of the staff seemed to find it funny. Some seemed to understand why I was upset. And then you had some who were blaming the guy at the window. Everyone in the store needs to be RE TRAINED!!! Be more efficient. Act quick. Be aware. Communicate with each other more. Be on the same page!!!!!! Because I yelled and cussed, which I can admit was for very out of character of me, the young manager with the blonde hair decided to state out his mouth that he would call the cops on me. Lmao!!! Crazy how folks always run right to calling the cops when THEY are in the wrong. Another manager walked away and said in a nasty tone, “ima just make her food”. Which makes me wonder, why wasn’t my food made ALREADY ??? The last manager who was helping from another store, told me in the parking lot “it’s just food, these kids are 16 yrs old”. So we are making more excuses yet again. I say all this to make the point that this store needs to do better!! Look at...