McDonald's — Restaurant in Gilroy

Last night I waited over forty five minutes for my order when I got it home I was shorted one sandwich not only shorted my order was obviously and deliberately incorrect because they tried to get off giving me a value meal chicken sandwich for a big Mac which not only comes in a box but Carry's a 5.29 price because of the time and discrepicy in the cost of my food which my friend payed for I went back I was disputed on the fact in which took another thirty minutes or so before agreement to give me the sandwich I paid for they did not put the sauce on it theses girls wre rude offensive and racially bias to me I have never and I mean never been treated so bad in my life it is to bad because it use to be a great spot to eat how ever now they are not following virus regs because in the time I was stuck there I observed three different people going in and out unmasked one of which left stating he was not an employee he walked inside unmasked and came out with two bags of food and basically laughed at me for still standing there as well as gave icecream cone to another unmasked person again ahead of me getting my sandwich enough is enough it was to rip me off for the food or the company for the money which is in either case wrong if you have had this experience please please report it to the OWNER not the manager!!! OR take your business to macds on tenth St you can trust CARMAN!!!! this experience us night shift however they rotate hours so your chance to get one of these dishonest people handling your food and stealing from their boss who is a very dedicated t o his franchise he deserves our feed back even if not more so it being on the negitive he will want to make them...

I DoorDashed and ordered two sausage egg McMuffins and they showed up without the egg. It really annoyed me how incompetent they were so I decided to drive over there and tell them and get the correct order.

There was hardly anyone in the restaurant but the orders were coming out SLOWLY! Two people cut in line in front of me and the cashier, a big guy who I assumed to be the manager, said nothing to them. A third person tried to and I had to stop them myself. Welcome to Gilroy I guess.

After about 15 minutes I finally made it to the counter and told a girl who walked up what happened. I showed her the receipt and told her they forgot the egg. Within a minute she brought me the correct items and said sorry.

I pointed out that it says “egg” right on the receipt and asked her how could they possibly make a mistake like this with it being so obvious it needed the egg. I also explained how it was really inconvenient to have to drive over to correct the order after I paid a dasher fee. She said nothing so I looked over at the manager and he looked like he was pissed off I questioned them and just said they’re busy. Nice Answer!

These people are incompetent, don’t make it up to customers when they screw up, which is often, and worst of all are rude. I’m mainly speaking of the big manager guy up front. He should be fired. It’s his responsibility to make sure the ladies in the back who’re making the food do it right and when they don’t, make sure the customers are happy when they leave. If not him, someone should. The place was very poorly run.

Never again. ...

The manager had horrible customer service towards my sister inlaw. There is no communication between the staff. The gentleman that was taking people's orders didn't know that the fish fryer was out of service and my sister inlaw ordered the fish fillet. Nobody came to our table or called our number to let us know they aren't making fish fillets. We waited over 30mins for our food to the point m sister inlaw went to the manager about it and that's when we found out about fish fryer. The manager said to my sister that she could order something different and my sister told her that she is vegetarian. The manager ended up telling her that she can either order something different (and not giving my sister any ideas vegetarian food options) or she could get a refund. I know they were busy but they need to communicate a lot better. Otherwise the rest of the food we...